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Lately, RIM has been losing major enterprise customers to Apple on a regular basis. U.S. federal agencies (including NOAA and ATF) have been some of the biggest enterprise switchers from BlackBerry devices to iPhones.

Today’s bad news must have a particularly nasty sting for the BlackBerry manufacturer. For the first time, iPhone sales in RIM’s native Canada have surpassed sales of BlackBerry devices – and by a pretty wide margin. Given the sense of loyalty that many Canadian businesses and consumers have shown to RIM, which is based in Waterloo, Ontario, the new numbers highlight the extent of RIM’s challenges and shortcomings.

Dealing with customer service representatives can be one of the world’s most torturous experiences. Apple isn’t perfect, but they usually give customers the best experience possible, no matter. Proving that point, earlier today a story surfaced of Tim Cook stepping in and forcing AT&T to make a special exception to a request the deny to most customers.

Canada’s two largest telecoms already have Apple’s rumored iTV in their testing labs, according to The Globe and Mail. Rogers and BCE have reportedly been “in talks” with Apple to become launch partners for the upcoming IP-based television.

The iTV will have Siri integration and users will be able to control programming with their voices or through hand gestures, according to the report.

If you are looking for the best online deals from an Apple Store, it would pay to head to the United States, or any English-speaking store, a new analysis finds.

Following our report about Martin Reisch earlier today — the Canadian who was reportedly allowed into the United States with a photograph of his passport on his iPad — U.S. customs have contacted us to clarify the situation.

Jenny L. Burke, a Field Branch Chief with U.S. Customs and Border Protection, says that the claim Reisch was admitted into the U.S. using solely an image of his passport on his iPad is “categorically false,” and that Reisch had to provide more than just a photo to get into the country.

Meet Martin Reisch, a slightly forgetful Canadian who recently took a trip to the United States only to find shortly before landing that he had forgotten his passport. Fortunately for him, that was the day U.S. customs were allowing people into the country armed only with a photograph of their passport on their iPad. Or so he claims.

Apple quietly issued an update to its Apple TV earlier this week, which finally introduced TV show streaming from the cloud to users in Australia, Canada, and the U.K. for the first time. However, there may have been a good reason why Apple was so quiet about it.

It would seem that the feature isn’t ready yet — or that it was not meant for certain territories — because just days after being introduced, Apple has removed it again.

Apple has begun issuing an update to its second-generation Apple TV that finally allows users in Australia, Canada, and the U.K. to stream TV shows they’ve purchased on iTunes directly to their television.

The new CEO of Apple is responding to customer emails left and right from his tcook@apple.com address. Thanks to an email sent to that address, Apple’s VP of Internet Services has now shed a little more light on the availability of iTunes Match to customers outside of the US.

Take this with a huge grain of salt, but one site is reporting that a new leaked memo says that Canadian wireless carrier Rogers is already making their employees undertake “iPhone Pre-Launch Training.” If history’s any guide, that could mean the iPhone 5 will be out within three weeks.