AT&T Customers Discover Unexpected Messaging Plan Changes



If you are an AT&T Customer and you upgraded to an iPhone 4S this weekend you might want to check your account settings. Something fishy is going on with customer messaging plans. I got wind of it from a friend who is currently traveling in Alaska.

Apparently if you previously had Messaging Unlimited with Mobile to Any Mobile Calling on your old phone you’ll find out like I did that AT&T switched you to the Messaging Unlimited plan. That plan does not including the Any Mobile to Mobile calling feature.

The cost of the two plans is $20, but the cost to you if you burn up valuable minutes could be significant unless you have a significant amount of Rollover minutes to draw from. In that case it might not matter what plan you are on. However, I suggest you log into your AT&T account or call AT&T customer service to get it all straightened out. Before it costs you an arm and a leg.

We already know why they offer this enhanced messaging plan – it’s to keep that $20 you might otherwise be keeping because of iMessage in iOS 5.

Baaaah. Why can’t these carriers get anything right? It just never seems to end one customer service snafu after another.


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