A would-be iPhone customer recently had a nasty surprise when the iPhone 12 Pro Max she ordered from a carrier turned out to be a broken tile upon arrival at her home.
UK-based Olivia Parkinson shared the news on Twitter with the caption “Don’t you just love a new phone day to then receive this… iPhone 12 ProMax who?”
Making things even worse was the fact that Virgin Media, the carrier she had ordered the phone from, said that she was liable to pay for it, apparently believing she was misleading them. Courier company Yodel said that, “Following a thorough investigation we have confirmed that the parcel was sealed in its original packaging when delivered.”
UPDATE: @virginmedia are making me liable to pay for the phone that I haven’t received so please retweet this so I can get some help. DO NOT USE THIS COMPANY OR DELIVERY SERVICE. Images below will show what I ‘purchased’ from them, disgusting companies. @YodelOnline pic.twitter.com/LC9PNI0awX
— liv (@l1vparkinson) April 30, 2021
It’s not entirely clear how this happened. Somewhere along the way, however, the iPhone the customer ordered appears to have been swapped out for the tile Parkinson received.
“Speaking to the Yodel investigator I believe the parcel was fully sealed when it arrived at their warehouse so my guesses is that it either happened before it reached Virgin Media or in their warehouse,” Parkinson told Cult of Mac. “But again I don’t know how it happened or when.”
Eventually, a Virgin Media spokesperson acknowledged that:
“Our investigation found Olivia was the victim of a fraud so we have closed the account, written off the outstanding balance and will be returning all of the money she paid.”
Parkinson continued that: “I wouldn’t say I’m happy with the overall experience, but with the outcome of the Virgin Media Twitter team I am pleased I have been given some form of conclusion. Whereas the general customer service of Virgin Media was awful, causing me to leave that provider and move on.”
This isn’t the first time a customer believing they were receiving a new iPhone has received something else instead. Several years ago, we covered the story of a person who handed over $750 for two new iPhone 6s handsets — only to find that they’d been sold a box of sugar instead. In another instance, a Detroit business owner bought several supposed iPhones from a group of teenagers — only for them to turn out to be boxes filled with Play-Doh bricks instead. (The “iPhones,” not the teenagers.)