You should stop using your AmazonBasics battery packs now

You should stop using your AmazonBasics battery packs now


AmazonBasics battery pack
Steer well clear of AmazonBasics battery packs
Photo: Amazon

If you own an AmazonBasics portable battery pack, you should stop using it now. Amazon has recalled more than 260,000 units following 53 reports of overheating in the U.S. alone.

Six different models, sold between December 2014 and July 2017, have been condemned by the Consumer Product Safety Commission (CPSC) this week.

The CPSC doesn’t like batteries that overheat. You may remember that it forced Samsung to recall every single Galaxy Note 7 unit it had sold in late 2017 because they had a tendency to explode. Now it is targetting AmazonBasics battery packs.

AmazonBasics batteries recalled

A bunch of models have been recalled after Amazon received 53 reports of overheating in the U.S., including one report of chemical burns and four reports of property damage, the CPSC says. Affected units were sold through, Amazon BookStores, and Amazon Pop-Up Stores.

These are the devices being recalled:

  • 2,000mAh with microUSB cable
  • 3,000mAh with microUSB cable
  • 3,000mAh
  • 5,600mAh
  • 10,000mAh
  • 16,100mAh

If you have one of these battery packs, stop using it now.

“The power bank’s battery can overheat and ignite, posing fire and burn hazards,” the CPSC warns. “Consumers should immediately unplug and stop using the recalled power banks and contact Amazon for instructions on how to return the unit and receive a full refund.”

How to get your refund

You can contact Amazon toll-free on 855-215-5134 between the hours of 8 a.m. and 5 p.m. ET Monday to Saturday. Alternatively, you can process the return online. Amazon will issue your refund as soon as it receives the faulty battery.


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