AT&T have released a free tool to the App Store to allow iPhone users experiencing sub-standard service to help AT&T’s technicians improve the network.
By downloading the free Marks the Spot App to your iPhone, you can easily report any service failures you might experience. Dropped a call? No coverage? Data failure? Poor voice quality? Simply load up the app, allow it to pinpoint your position using GPS, select how often the problem happens to you in that area, then fire off your complaint to AT&T’s crackerjack network engineers, who will presumably slap up a new carrier tower in the blink of an eye. Or, at least, roll their eyes, theatrically yawn and go back to sleep.
Right now, of course, it’s impossible to know if the Mark the Spot app is just a placebo public relations tool to mollify their customers, or if AT&T will actually prioritize improving their network by identifying the holes in their cell tower web and patching them up.
Either way, though, it’s a fantastic idea: so fantastic, I wonder how long it is before tools like the Mark the Spot app ship on all smartphones across all networks. In fact, given the fact that the iPhone can already detect when a phone experiences network service problems like dropped calls, I wonder why the iPhone OS doesn’t automatically cough up a tool just like Mark the Spot when it detects an outage.
[via 9to5Mac]
