Purple Lens Flare Problem Occurs Because You’re Holding Your iPhone 5 Wrong, Apple Says

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purplehalo

Last week a number of people noticed that the lens flare on their iPhone 5 is really purple. When you have an off-screen light source the iPhone 5’s lens turns the light into a purplish hue, rather than the bright white color the light would be when it’s on-screen. All lenses have lens flare, and sometimes it’s purple, but the iPhone 5’s seemed to be more pronounced that others.

Apple support has officially responded to the purple lens flare issue and said that it’s totally normal, you’re just holding your iPhone wrong.

A Gizmodo reader has been talking to Apple support and received this answer from Apple Support:

“Dear Matt,

Our engineering team just gave me this information and we recommend that you angle the camera away from the bright light source when taking pictures. The purple flare in the image provided is considered normal behavior for iPhone 5’s camera. If you wish to reach me regarding this case number *********, please contact me at 1-877-***-**** ext. *******. I currently work Thursday-Monday: 7:00am – 3:30pm Mountain Time. If you reach my voicemail, please leave your name, phone number, case number and the best time to reach you. Email is deborah_thompson@apple.com.

Sincerely,
Debby
AppleCare Support “

So there you have it. The iPhone 5 lens is just a little bit worse about lens flare than previous versions and distorts light into a purplish hue at certain angles, like some people initially explained.

 

Source: Gizmodo