Try to make a reservation for the Genius Bar at your local Apple Store for a problem with your iPhone, and you’ll now have to complete an important step before you’ll be allowed to see a Genius: you’ll need to turn your iPhone off then on again and see if the problem goes away.
It seems like a laughably remedial troubleshooting step, but Apple is now insisting that iPhone users trying to make a reservation at their local Genius Bar through the Apple.com website at least try to reboot their devices first.
As anyone who has ever done technical support can tell you, many of the most common issues with a device can be solved by simply rebooting it.
Curiously, Apple’s only asking customers who want Genius Bar appointments about their iPhones to reboot their devices before coming in. Mac users, iPod users and iPad users don’t get the same instructions before they can book a Genius Bar appointment, despite the fact that the advice pertains equally to all of Apple’s products.
Either way, though, this seems like a good move on Apple’s part. I don’t know how much good it will do, but I’d imagine that this could theoretically eliminate a good percentage of unnecessary Genius Bar appointments. Too bad you can’t fix a broken screen this way.