Apple Introduces MagSafe Adapter Replacement Program



Has your Mac’s MagSafe adapter been worn down to the wires? Apparently, many people have experienced problems with MagSafe power adapters damaging where the cord and connector meet. So much so, in fact, that Apple had to redesign the MagSafe adapters to the L-shaped ones we know and love today just to try to resolve the problem, but to no avail.

No worries, though. Apple has launched an official Adapter Replacement Program for customers with damaged cables and broken hearts. There are now steps in place for getting your MagSafe adapter replaced and your money refunded.

From Apple’s support page:

Apple may provide customers a replacement adapter if the power adapter shows signs of strain relief. Strain relief is defined as a condition where the DC cable (the thin cord that attaches the MagSafe connector to the power adapter) separates from the end of the MagSafe connector or from the other end of the thin cord, at the power adapter.

Whether your product is in or out of warranty, you can take your adapter to an Apple Authorized Service Provider or Apple Retail Store for evaluation and replacement if necessary. Pending the results of evaluation, you may or may not be eligible for a replacement adapter free of charge. Signs of accidental damage would negate any coverage. Be sure to bring in the computer used with the adapter; it is required to process potential adapter replacements.

Customers can take part in the program by contacting an authorized Apple Service Provider, or Apple’s own technical support department. You can always contact your local Apple Store and set up an appointment with a Genius as well.

This new program stems from a recent class-action lawsuit resolution on the issue. Not only can you get your MagSafe adapter fixed, but Apple will refund your money, too. Customers that bought a new adapter within the last year can be refunded $79.00. If you bought one two years ago, then you get $50.00. A three-year-old replacement equals a $35.00 refund.

Visit Apple’s website to find out more about the new program. You can also troubleshoot your MagSafe adapter before you submit it for a replacement.

Has your MagSafe adapter ever frayed? Let us know in the comments.

(via Macgasm)