‘Tis the season for class-action lawsuits, and a new one is being brought against Apple, alleging that the Cupertino-based company knew about problems effecting the 27-inch iMac, yet did nothing to stop them.
The lawsuit is being by Corbin Rasmussen of Idaho Falls, Idaho, who says that his 27-inch iMac started experiencing trouble 18 months after purchase. In fact, half of his display went totally dark, making it impossible for him to use his computer for even basic tasks without hooking up an external monitor.
It’s easy to see where this is going. Rasmussen’s iMac was out of warranty, and his helpful local genius tried to get $500 out of him to fix the problem. Rasmussen, however, believed he was in the right, and that Apple should fix the problem for free because it was a known issue. In fact, a 300-plus page thread on Apple’s own support forums backed him up.
Despite numerous complaints mounting in Apple’s online forums and lodged with Apple Care customer service representatives, Apple has refused to publicly acknowledge the screen dimming defect and has failed to stand behind its representations and products and offer a fix for impacted consumers.
He even cited a 2009 article on TechCrunch calling the iMac an iLemon. Rasmussen is seeking more than $5 million, and wants to represent all 27-inch iMac owners with LED backlit displays provided by LG.
You know, come to think of it, I have a 2009 27-inch iMac, and I’ve had a little discoloring in the monitor for years. Maybe he has a point. We’ll keep you posted.
- Source GigaOm