Want A Genius Bar Reservation? Apple Now Asks You To Try Rebooting Your iPhone First

Want A Genius Bar Reservation? Apple Now Asks You To Try Rebooting Your iPhone First

Have you tried turning it off and on again?

Try to make a reservation for the Genius Bar at your local Apple Store for a problem with your iPhone, and you’ll now have to complete an important step before you’ll be allowed to see a Genius: you’ll need to turn your iPhone off then on again and see if the problem goes away.

It seems like a laughably remedial troubleshooting step, but Apple is now insisting that iPhone users trying to make a reservation at their local Genius Bar through the Apple.com website at least try to reboot their devices first.

As anyone who has ever done technical support can tell you, many of the most common issues with a device can be solved by simply rebooting it.

Curiously, Apple’s only asking customers who want Genius Bar appointments about their iPhones to reboot their devices before coming in. Mac users, iPod users and iPad users don’t get the same instructions before they can book a Genius Bar appointment, despite the fact that the advice pertains equally to all of Apple’s products.

Either way, though, this seems like a good move on Apple’s part. I don’t know how much good it will do, but I’d imagine that this could theoretically eliminate a good percentage of unnecessary Genius Bar appointments. Too bad you can’t fix a broken screen this way.

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  • Skywaytraffic

    Hahaha I’ve gotta imagine this exists because 50% of their job is probably just restarting idiots’ phones.

  • lambaline

    ya too bad this can’t fix a broken screen…

  • nthnm

    I am surprised it took this long. Resetting an iPhone fixes, not all, but a lot of issues. There’s no sense people wasting their time and the genuis’ time.

    The first thing most help desks ask when you call in is if it’s plugged in and that’s an even more obvious fix than a reset.

About the author

John BrownleeJohn Brownlee is a Contributing Editor. He has also written for Wired, Playboy, Boing Boing, Popular Mechanics, VentureBeat, and Gizmodo. He lives in Boston with his wife and two parakeets. You can follow him here on Twitter.

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