Following reports that the new iPad may be experiencing Wi-Fi issues that lead to unreliable connectivity and slow connections, a leaked AppleCare document confirms that Apple is investigating the issue, and will replace units that are affected… in the U.S., at least.
An AppleCare document obtained by 9to5Mac confirms Apple is investigating the Wi-Fi issues that many users have been reporting since adopting the third-generation iPad. The issue only affects the Wi-Fi model, so those will LTE should be safe. Strangely, it seems replacements are only available to customers in the U.S.
In the United States, contact centers and retail stores should capture iPad (3rd generation) Wi-Fi only devices if they exhibit any issue related to Wi-Fi.
Symptoms can include, but are not limited to:
- Intermittent connectivity
- Slow Wi-Fi speeds
- Wi-Fi network not seen.
We reported the problem back in March, after a large number of users took to the Apple Support Communities forum to complain about it. Some reported that their iPad just won’t detect Wi-Fi networks at all, while others can connect but suffer slow speeds and intermittent connections.
9to5Mac reports that AppleCare employees have been told to “ensure that devices they test are not facing these issues due to normal software bugs, but instead because of the actual hardware components.” If a hardware issue is found, then the device, along with its AC adapter and USB cable, must be replaced and shipped back to Apple for examination.