Apple Investigates Wi-Fi Issues With New iPad, Will Replace Those Affected

AppleCare-Wi-Fi-issue

If your new iPad has Wi-Fi issues, take it to Apple for a replacement.

Following reports that the new iPad may be experiencing Wi-Fi issues that lead to unreliable connectivity and slow connections, a leaked AppleCare document confirms that Apple is investigating the issue, and will replace units that are affected… in the U.S., at least.

An AppleCare document obtained by 9to5Mac confirms Apple is investigating the Wi-Fi issues that many users have been reporting since adopting the third-generation iPad. The issue only affects the Wi-Fi model, so those will LTE should be safe. Strangely, it seems replacements are only available to customers in the U.S.

In the United States, contact centers and retail stores should capture iPad (3rd generation) Wi-Fi only devices if they exhibit any issue related to Wi-Fi.

Symptoms can include, but are not limited to:

  • Intermittent connectivity
  • Slow Wi-Fi speeds
  • Wi-Fi network not seen.

We reported the problem back in March, after a large number of users took to the Apple Support Communities forum to complain about it. Some reported that their iPad just won’t detect Wi-Fi networks at all, while others can connect but suffer slow speeds and intermittent connections.

9to5Mac reports that AppleCare employees have been told to “ensure that devices they test are not facing these issues due to normal software bugs, but instead because of the actual hardware components.” If a hardware issue is found, then the device, along with its AC adapter and USB cable, must be replaced and shipped back to Apple for examination.

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  • Fred13c

    This problem was so irritating, I got so fed up with it. I have spent a lot of time on google, looking for a solution to this. In the end though, I found a couple of reviews of Pong Research’s cases, that convinced me to give it a try. This case is built with an antenna in between layers of the back cover, which redirects and boosts the power of the signal and increases the range of the wifi antenna on the iPad. After getting one, I couldn’t be happier with my new toy! This finally fixes my problem with the new iPad 3 wifi issues . It also comes with an improved version of the Apple Smart Cover, which allows you to fold it and stand on 5 different useful positions, and still maintain the sleep/wake function.

About the author

Killian BellKillian Bell is a staff writer based in the U.K. He has an interest in all things tech and also covers Android over at CultofAndroid.com. You can follow him on Twitter via @killianbell.

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