Mailbox For iPhone Starts Coming Back Online After All-Day Outage

If Mailbox is going to be the future of email on the iPhone, then it still has a lot of growing to do.

If Mailbox is going to be the future of email on the iPhone, then it still has a lot of growing to do.

If you’re one of the 700,000+ iPhone users waiting to get into Mailbox, then you may be waiting for awhile. The third-party Gmail client underwent a massive outage today that lasted for more than 10 hours. Service has started to come back for the app’s existing user base gradually, but it could take a little while longer for everyone to regain access.

In case you haven’t heard yet, Mailbox is an incredibly high-profile app from a company called Orchestra that made its debut in the App Store last week. The app offers some pretty innovative and slick ways to handle email on the iPhone, and it has gained a lot of interest in recent months. Even more attention has been garnered from the app’s controversial reservation system.

Since the app works with Gmail, one would assume that Gmail itself would have to go down to take Mailbox down with it. That’s not necessarily the case. The reason for the reservation system is that Orchestra is trying to stagger the amount of strain it puts on its own severs. Mailbox delivers push notifications really quickly because of Orchestra’s cloud-based power. One of the app’s main features is speed, so it does a little bit of its own processing work in the background.

Unfortunately, gradually letting users into Mailbox hasn’t kept Orchestra’s servers from taking a beating today. “We’re currently seeing intermittent issues with our servers syncing mail,” said Orchestra in a blog post earlier today. “We’ve paused filling reservations so that we can focus on a fix.”

The error that a lot of people have been seeing is, “Having trouble connecting, please try again soon.” Service has apparently started coming back for users who already have access to Mailbox. The app’s Twitter account has been helping explain the issue to disgruntled users.

Now it’s important to remember that Mailbox is still in its infant stages, but today’s outage reveals the dark side of putting your faith in young cloud services.

  • hanhothi

    What worries me with this is how much access do we grant this company to our GMail? I have a reservation for the app, but now it is being rolled out, I have doubts I will install it. I really do not want another company spying on or getting ANY kind of access to my mail accounts. So it comes down to a complete lack of trust.

    Sure, I do not trust Google either, especially the way they have been playing fast and loose with our data recently. The scandal regarding their snatching data from unencrypted WiFi when taking photos for Street View has gone quiet, but I have not forgotten or forgiven them.

  • GJNilsen

    A mail app where the developer has access to my emails, is not good at all. They can harvest information from them, like passwords or banking information. If the app was just another client, it would be something different, but here the guys behind the app transfers all mails to their own servers. What if they go bankrupt? What if they sell my information? What if they are raided for some reason, like Megaupload? My information is private, and Ill keep it that way. Im looking forward to the day someone develops a clone of this mail app, without the third party server dependent shit.

About the author

Alex HeathAlex Heath has been a staff writer at Cult of Mac for three years. He is also a co-host of the CultCast. He has been quoted by the likes of the BBC, KRON 4 News, and books like "ICONIC: A Photographic Tribute to Apple Innovation." If you want to pitch a story, share a tip, or just get in touch, additional contact information is available on his personal site. Twitter always works too.

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