Apple has stopped selling the Mac Pro through its European online stores ahead of the machine’s discontinuation throughout the EU on March 1. Although the high-end desktop still appears on Apple’s website, it’s listed as “currently unavailable,” and customers are unable to order it. Some models are still available in the refurbished section, however.
How does one go from leading the most profitable retail division in the world to a London-based clothing retailer? Just ask John Browett. He spent less than six months as Apple’s senior VP of retail. Before Tim Cook brought him on at the beginning of 2012, Browett was the CEO of Dixons in Britain. After getting fired this past fall, Browett has returned to his roots.
The U.S. Patent & Trademark Office has today published Apple’s latest trademark certificate, which covers the “distinctive design & layout” of its iconic retail stores. The Cupertino company originally filed for the trademark back in May 2010, nine years after the first Apple store opened its doors in Tysons Corner, Virginia.
Apple has a reputation of excellent customer service. You can walk into an Apple Store and get your device fixed. You can play with an iMac or iPad in the store for an hour without a salesman trying to push you into buying.
Apple usually dominates customer satisfaction polls for physical retail locations, but their Apple Store website may need some help. Even though Apple is the most popular tech company in the world, in 2012 Apple’s ForeSee satisfaction score actually dropped.
A new report from Reuters takes to the streets (or, malls, rather) of the globe to find out what folks are actually purchasing from retail shops around the world, including Apple, Microsoft, and Samsung retail spaces in cities like Sydney, Seattle, Palo Alto, Shanghai, Bangalore, Singaporte, Paris, London, Mexico City, and Boston. They spoke to store employees and retail shoppers to find out, really, what’s selling and what’s not.
Guess what they found out? While Apple may be the darling of naysayers who like to crow about the stock slippage or the competition from Android and (sometimes) Windows Phones, Reuters found that the people they talked to and the stores they visited were far from anti-Apple, and, in fact, positively glowing about the Cupertino-based tech company’s products.
Since the iPhone 5 launched in October Apple has limited the number of unlocked iPhone 5s a customer can purchase to 2 units per transaction and only 10 units per lifetime.
Now that Apple’s stock of iPhone 5 units has caught up with demand, Apple has changed its policy on how many unlocked iPhone 5s customers can purchase.
The App Store app is a fantastic thing, letting you walk into an Apple Store, scan a product on the shelf, pay for it with your iTunes account, and walk out. I ordered my iPad mini from the iPhone app this past week, as well. The app has been updated today, adding the ability to buy new gift cards and email them to anyone right from within the app. The gift cards can then be integrated into the new Passbook app in the US.
According to Cult of Mac staff, however, the Passbook functionality is not working yet, and we speculate it may be a server issue.
Siri, Apple’s voice assistant, is now also able to help you find prices of and shop for Apple products if you have a Siri-enabled device.
Well, that was fast. The Apple online store has already caught up with the pre-order demand of the fourth-generation iPad, and it’s now saying the device is “in stock.” That means customers will no longer face a shipping delay when placing their order for the new device online.
GIGAOM ROADMAP, SAN FRANCISCO — Back in 2000, no one wanted to buy Apple’s products. Steve Jobs realized that potential customers needed to see and play with Apple’s offerings before they could be persuaded to buy them. So he launched a chain of retail stores in malls across the country. It was risky, but it paid off handsomely.
Now Tesla, the electric car maker run by Elon Musk, is trying to do the same thing. Instead of a traditional dealership, Tesla is building a chain of car showrooms right inside shopping malls.
To build out the chain, Tesla tapped George Blankenship, Apple’s former Vice President of Real Estate, who helped to roll out Steve Jobs’ mega-successful chain.
Apple is the only consumer electronics company in the world that consistently releases new gadgets that sell in their millions during the first few days of availability. During their respective launch weekends alone, Apple sold 3 million third-generation iPad units, 4 million iPhone 4S units, and 5 million iPhone 5 units.
In fact, the company’s iOS devices have become so popular that they’re now considered a failure if they don’t sell several million within their first 72 hours on the market. According to one analyst, the iPad mini has to shift at least 3 million units this weekend for it to be considered a successful device.
Apple submitted its annual 10-K report with the SEC today, which summarizes the company’s growth over the last year. Reading the report shows an amazing amount of growth for the Cupertino-based company across all areas of its business: retail, research and development, and square footage it owns.
It stuck around for more than four days, but the initial supply of Apple’s fourth-generation iPad has now sold out, causing shipping delays for the device to increase to one week across the U.S. and international stores. The delay applies to both the black and white models, regardless of which storage option you choose.
Apple’s retail stores bring in customers like no other retail outlet on the planet, and so it’s no surprise the Cupertino company is keen to build more of them. One possible market for expansion could be India, where Apple is currently forced to sell its products through distributors. However, one Indian retail rule, which states foreign companies must source 30% of the value of their sales from local firms, could stand in its way.
If you live in Paris, France, and you’re hoping to bag an iPhone 5 from your local Apple store on Friday morning, you may get there to find that it’s closed. Workers at two Parisian stores are reportedly threatening to strike over pay on what could be Apple’s busiest retail day in the company’s history.
After months of delays, Isis has announced the debut of its mobile payment system. A joint venture by AT&T, T-Mobile, and Verizon, Isis made news earlier this year at the Mobile World Congress in March, but has been pretty quiet since then. During that quiet period a number of other players in the mobile payment market have stolen the spotlight and announced major deals.
Apple is expected to eventually unveil its own mobile payment system, one that will most likely be based around the iTunes Store payment system, but hasn’t made announcements beyond iOS 6’s Passbook feature. Apple has also kept quiet about whether it will include NFC chips used in some mobile payment systems in the upcoming iPhone 5, which some analysts and pundits consider a barrier to entry into the mobile payment market.
Apple has reportedly started work on its first retail store in Belgium, which will be located in the city of Ghent in the Veldstraat shopping center. The store is expected to open in late 2012 — in time for the holiday season — or in early 2013.
The Genius Bar is a great way to get help and support for the problems you’re having with your Mac and iOS devices. The problem is, with only 375 Apple stores worldwide, you usually need to live close to a big city to be close to a Genius Bar. But that’s no longer the case, because you can now speak to am Apple specialist from the comfort of your own home, via the company’s online store.
I don’t use iCloud too intensively, mostly because I’d have to pay for extra storage and I already got 50GB on Dropbox. But if I were an Apple employee I’d probably use it until the wheels fall off because now Apple is giving all of their employees a free 50GB upgrade for their iCloud strorage accounts.
Big glass walls? Check. Wood product tables with open layout? Check. Minimalist design? Check. Retail staff wearing blue t-shirts? Check. This isn’t an Apple Store, though; it’s the newest Samsung Experience store that just opened in Sydney where visitors can play with all the greatest smartphones, tablets, and laptops on the planet made by Samsung.
The store looks a lot like the inside of the Apple Store that’s just a short walk away, but Samsung swears they didn’t copy Apple this time, or even look at what Apple was doing in the retail space. Right!
If you thought the heat of the mobile payments industry might cool a bit after weeks of major announcements like the Square/Starbucks partnership, the launch of a new mobile payment company dubbed MCX by several national retail chains, and PayPal’s trial of in-restaurant payments at McDonald’s locations in France, think again.
PayPal announced the biggest partnership yet in the U.S. mobile payments market today – a deal with Discover that will bring PayPal in-store payment to seven million locations next spring.
According a study released earlier this month, Apple’s iOS is becoming the most popular platform for enterprise app development – with 53.2% of developers picking iOS for corporate app development compared to 37.4% of developers standing behind Android. RIM’s BlackBerry, the old guard of enterprise mobility, came in a distant fourth behind Windows Phone with only 2% of developers supporting it.
That’s great news for Apple and the iPhone and iPad in business and enterprise environments. Apple even makes enterprise distribution possible outside of the App Store. Mobile App Management (MAM) and enterprise app store solutions provide efficient and effective distribution and update methods for enterprise apps.
Business to business (B2B) apps and solutions, however, present a different kind of challenge – one for which Apple has a solution, even if it isn’t a perfect solution.
Every time you drop by your local Apple Store it’s probably crazy busy. Even when they haven’t launched a new product in months, the floors are always packed with people. Apple just opened its 374th and 375th retail stores this weekend in Canada.
While he was up in Canada, Jim Dalyrmple talked to Apple about the success of their retail operation and came away with some interesting statistics – like the fact that the genius bar services about 50,000 people a day, for over 18 million appointments a year.
Square’s announcement of its partnership with Starbucks and the launch of new mobile payment company by several key retail and service chains were signs that the mobile payment industry and digital wallet concept is big business. Late last week, however, there was more news on the mobile payments front that proves that the race is far from over – one could even say that it’s barely started.
In a move that could make Square’s deal with Starbucks seem small and limited, Reuters reports that PayPal may soon be expanding its brand of mobile payments to include on the biggest fast food chains on the planet – McDonald’s. PayPal is currently testing a payment system in 30 McDonald’s locations in France. The company demoed the technology earlier this year.
In a move that makes the Square/Starbucks partnership announced last week look like small potatoes, a group of national and international retailers announced plans to develop their own mobile payment network complete with mobile apps and digital wallet functionality. The move seems almost certain to shake up the nascent mobile payments market where a wide range of companies and organizations have been trying to figure out the secret sauce that will turn mobile payments into a mainstream retail system for the past couple of years.
The Merchant Customer Exchange or MCX, as the new company is known, plans to deliver a solution that offers convenience in both making purchases and in receiving customizable offers from retailers. Development of a mobile app and payment network are underway, but MCX has yet to announce any details about either the app or its network.
Last week’s announcement that Starbucks is partnering with Square for mobile payments and credit card processing is big news for the nascent U.S. mobile payments market. It was also a warning shot fired by the startup across the bow of traditional payment processing companies, many of which have struggled to bring together an effective and successful digital wallet (or iWallet) solution. The move could also complicate any plans that Apple has to move into that market following the release of iOS 6 and its Passbook feature.
