Apple’s retail division has come under fire recently regarding staffing cutbacks and layoffs. Earlier this month, Apple’s newly-appointed head of retail, John Browett, admitted that he “messed up” with the new staffing formula, and that things would go back to normal for retail employees.
According to a new report, Apple’s retail stores are still suffering from new policies that have been implemented under the leadership of CEO Tim Cook and Senior Vice President of Retail John Browett. The internal focus has started to shift towards a more revenue-driven strategy instead of a strategy that prioritizes the customer experience.