| Cult of Mac

Apple now offers parts and tools needed to fix your own iPhone


Apple Self Service Program for customer repairs
Apple's Self Service Program is a major change to the company's repair policy.
Photo: Apple

The iPhone Self Service Program that Apple announced last fall launched Wednesday. It provides customers with the parts and tools they need to repair their own handsets. And it marks a major shift in the company’s approach to hardware fixes.

The program is for individuals, not small businesses.

Apple opens the door to indie repair shops around the world


It’ll soon be easier to find reliable iPhone, iPad or Mac repairs.
Indie repair shops around the globe get access to genuine Apple parts and training
Photo: Apple

The Apple Independent Repair Provider program will soon be available in nearly every country where Apple products are sold, making it easier for users to find a reliable place to get their smartphone, laptop or other device fixed.

The program gives repair providers of all sizes access to genuine Apple parts, tools, repair manuals and diagnostics to fix iPhones, Macs and other devices.

Product repairs stuck in limbo as most Apple Stores remain closed indefinitely


Got an Apple product repair stuck in a shuttered Apple Store? It's safe.
Got an Apple product repair stuck in a shuttered Apple Store? It's safe.
Photo: Brad Gibson/Cult of Mac

Repaired devices that customers couldn’t pick up before Apple Stores closed will remain piled up for some time due to the COVID-19 coronavirus pandemic.

Many Mac and iPhone owners now find themselves between a rock and a hard place, according to various reports and social media posts.

Apple’s independent repair program makes it easier to get iPhones serviced


independent repair program
Apple is throwing a bone to third-party repairers.
Photo: Apple

Apple is making it easier for independent repair shops to service out-of-warranty iPhones. It’s doing this by providing them with parts, tools, training, repair manuals and diagnostics previously available only to Apple Authorized Service Providers (AASPs).

The program has initially launched in the U.S. However, Apple says that there are plans to expand this to roll it out to additional countries in the future.

Apple claims scary iPhone battery warning is for customer safety


iPhone batteries
Be careful on who you let replace your iPhone battery.
Photo: iFixIt

Apple confirmed it added a new “feature” to iPhones last year that displays an ominous warning when users get their battery replaced by an unauthorized service provider.

The iPhone-maker drew heavy criticism from right-to-repair advocates last week when the news of the new battery warnings surfaced. Facing claims that it is trying to funnel customers toward more expensive battery repairs, Apple has finally come out with a statement insisting that the change was made with the safety of customers in mind, but not everyone’s buying it.

Apple wants iPhone users to shun third-party battery replacements


iPhone XR battery life is the best of any iPhone on the market.
You'll need to get your iPhone battery replacement carried out by one of Apple's chosen repairers.
Photo: Kristal Chan/Cult of Mac

Apple has long been trying to push users to shun third-party repairers and go through Apple for device repairs. Now it’s activated a previously dormant software lock on iPhone to try and crack down on battery replacements by third-party repairers.

That’s even the case if they’re replacing your battery with an official Apple battery.

Apple products have a repair shop problem in India


Apple supplier is increasing its ability to build masses of iPhones in India
Apple has to rely on third-party repair shops in the country.
Photo: Ste Smith/Cult of Mac

Apple has another potential problem in India: the sub-par repair options available for its products.

According to a new report, Apple’s authorized repair shops in the country are disappointing to say the least. That’s especially bad for a company which is well known for providing some of the best customer service around.

Apple won’t repair your ‘obsolete’ iPhone 5 any more


iPhone 5 1
The iPhone 5 was one of the best iPhones Apple ever built.
Photo: Apple

The iPhone 5 may be 6 years old at this point, but for many Apple fans this remains one of the greatest iPhone models ever built, and a genuine classic.

Sadly, there’s a bit of bad (if predictable) news from Apple: According to the company’s latest update of “vintage” and “obsolete” devices, the iPhone 5 is now considered too old for Apple repairs.

Mac software locks will hit third-party repair shops


Repair shop
New rules affect Macs with the T2 chip.
Photo: Streetpho/Flickr CC

In the event that your 2018 MacBook Pro or iMac Pro runs into problems outside warranty, would you try and save money by going to third-party repair shop? If so, Apple seemingly has some bad news for you.

According to a new report, Apple has introduced new software locks that will brick these machines if they’re operated on by anyone not using Apple’s proprietary diagnostic software. Failing to do so will, “result in an inoperative system and an incomplete repair.”