Apple products have a repair shop problem in India


India iPhone sales
Apple has to rely on third-party repair shops in the country.
Photo: Ste Smith/Cult of Mac

Apple has another potential problem in India: the sub-par repair options available for its products.

According to a new report, Apple’s authorized repair shops in the country are disappointing to say the least. That’s especially bad for a company which is well known for providing some of the best customer service around.

Apple won’t repair your ‘obsolete’ iPhone 5 any more


iPhone 5 1
The iPhone 5 was one of the best iPhones Apple ever built.
Photo: Apple

The iPhone 5 may be 6 years old at this point, but for many Apple fans this remains one of the greatest iPhone models ever built, and a genuine classic.

Sadly, there’s a bit of bad (if predictable) news from Apple: According to the company’s latest update of “vintage” and “obsolete” devices, the iPhone 5 is now considered too old for Apple repairs.

Mac software locks will hit third-party repair shops


Repair shop
New rules affect Macs with the T2 chip.
Photo: Streetpho/Flickr CC

In the event that your 2018 MacBook Pro or iMac Pro runs into problems outside warranty, would you try and save money by going to third-party repair shop? If so, Apple seemingly has some bad news for you.

According to a new report, Apple has introduced new software locks that will brick these machines if they’re operated on by anyone not using Apple’s proprietary diagnostic software. Failing to do so will, “result in an inoperative system and an incomplete repair.”

Is Apple Guilty of Planned Obsolescence?


To prevent users from opening their devices, Apple is switching to a new tamper-proof screw. It's planned obsolescence, says one critic.

Apple’s increasing use of tamper-resistant screws is a form of planned obsolescence, says one critic.

As previously reported, Apple is using proprietary five-point security screws in the iPhone 4 and new MacBooks Airs. The special screws were first used in the 2009 MacBook Pro to stop users from replacing the battery.

The screws are unique to Apple and serve one purpose only: to keep users out.

The plan, says iFixit CEO Kyle Wiens, is to force customers to upgrade their gadgets sooner than necessary. They also make them reliant on Apple for expensive repairs and upgrades.

“It’s a form of planned obsolescence,” says Wiens. “General Motors invented planned obsolescence in the 1920s. Apple is doing the same thing.”

Apple Revises Policy On Liquid Damage To iPods



The new MacBook Air has the highest number of liquid contact indicators, or LCIs, of any Apple product yet… little stickers that tell a Genius if it’s okay to deny you service on your broken gadget because you dropped it in the drink.

LCIs have always been troubling, since they tend to trigger by humidity alone, making Apple gadgets a risky investment for those who live in the tropics. Apple’s actually been sued about false LCI reports, so the fact that the new Air had so many of them was particularly worrisome: it seemed like Apple was just chomping at the bit to deny you service on the notoriously hard-to-service Air.

However, things may not be as clearly conspiratorial as that.