J.D. Power

Read Cult of Mac’s latest posts on J.D. Power:

CarPlay tops Android Auto in latest customer satisfaction rankings

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CarPlay
CarPlay is taking over the auto market.
Photo: Hyundai

Apple’s CarPlay software for automobiles is quickly becoming a must-have feature for new car buyers, according to the latest rankings from J.D. Power.

Even though it was released four years ago, CarPlay is just starting to catch on with consumers who want a phone mirroring system on their dash. And when it comes to Apple vs Google, CarPlay’s satisfaction rating is significantly better than Android Autos.

Apple Watch tops all wearables in customer satisfaction rankings

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Apple Watch
Apple Watch has a better satisfaction score than any wearable.
Photo: Ste Smith/Cult of Mac

The first watch from Apple is starting to rack up awards as quickly as its first smartphone did when it launched.

In its annual survey for fitness band device satisfaction, J.D. Power found that Apple Watch has a higher rating among customers than any other smartwatch, making it the most beloved wearable in the world.

J.D. Power Explains How Samsung Beat Apple In Tablet Satisfaction Survey

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Last week, we reported that Samsung had beaten Apple and claimed the top spot in J.D. Power’s latest tablet satisfaction survey. On closer inspection of its findings, it was unclear how the South Korean company had earned first place after its tablets received lower ratings than the iPad in so many areas.

J.D. Power has since explained why that’s the case.

J.D. Power Names The iPhone The Best Smartphone For The Second Time This Year

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Sources in Apple's Chinese supply chain think the iPhone will shrink again next year. We're not convinced. Photo: Apple
Sources in Apple's Chinese supply chain think the iPhone will shrink again next year. We're not convinced. Photo: Apple

As they are wont to do, J.D. Power Associates has just released its second Wireless Smartphone Satisfaction Study for 2013. Guess what? The iPhone is on top again, the second time since it claimed the title of king of all smartphones in J.D. Power’s previous Wireless Smartphone Satisfaction Study back in May.

iPhone Tops J.D. Power’s Smartphone Satisfaction Rankings For Fifth Year Straight

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happy iPhone purchase Reuters

Apple has gone and topped the J.D. Power rankings for smartphone satisfaction. Again.

This marks the tenth straight time Apple has dominated the likes of Nokia, Samsung, HTC, and Motorola in the bi-annual poll, and with the iPhone 5s shattering sales records on opening weekend, the streak looks like it might continue for some time.

This year’s survey included a breakdown of smartphone satisfaction by carrier for the first time ever and revealed Verizon customers are slightly happier with the iPhone than those on AT&T, with scores of 861 and 856 respectively.

Here’s the full breakdown:

iPad Tops J.D. Power Customer Satisfaction Survey For Second Year Running

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The iPad has earned first place in the J.D. Power and Associates customer satisfaction survey for the second year in a row, just a month after Apple’s iPhone secured the award for the ninth time. The popular slate scored 836 out of a possible 1,000 points having been rated on performance, ease of operation, styling and design, features, and cost.