Apple Updates iPod Battery Warning after Consumer Org Launches Probe


A fiery nano. @engadget.
A fiery nano. @engadget

Two days after the US Consumer Product Safety Commission said it would launch an investigation into iPod battery issues, Apple updated its support document on battery overheating.
Here’s the main update:

iPod nano (1st generation): Rare cases of battery overheating
Apple has determined that in very rare cases, batteries in the iPod nano (1st generation) sold between September 2005 and December 2006, may overheat and prevent the iPod nano from working and deform it.

Apple has received very few reports of such incidents, and the issue has been traced to a single battery supplier. Additionally, there have been no reports of such incidents with any other iPod nano model. If your battery shows signs of overheating, such as discoloration or deformity, stop using the iPod nano immediately and contact AppleCare as soon as possible for further assistance.

It’s an acknowledgment, but just, that comes two months after the EU announced it was going to investigate exploding iPods — and iPhones.

And what about the advice? Easy enough to spot an overheating device (as it melts and changes color) in hand, but if you’re jogging or have it in your back back, good luck.

Another French iPhone Fries Owner As EU Investigation Heats Up


The security guard's popped iPhone

A week after EU regulators launched an investigation into safety issues of overheating iPods and iPhones, another French user found himself with an iPhone flambé in hand.

This time it happened to Yassine Bouhadi (above), a 26-year-old supermarket security guard in Villevieille, near Nîmes. He was texting his girlfriend (giving new meaning to the term “sexting?) when the device overheated and the screen shattered.

“The phone made a noise like ‘schplok’. A little bit of screen hit me in the eye and I had to remove it with a tweezer,” said Bouhadi.

The incident — similar to the teen in Aix-en-Provence whose iPhone screen shattered sending splinters into his eyes — made the front page of local paper Midi Libre.

Whether this is a copycat incident or evidence of an uptick in defective devices remains to be seen.

The EU commission is examining reports of problems with iPhones in France and an iPod in Britain.
Apple maintains these overheating issues are isolated incidents and not evidence of a general problem but is cooperating with EU investigations.

Via Charles Bremner

Apple Lawyers Downplay iPod Overheating Problems?


A complaint over a faulty battery filed with the Consumer Product Safety Commission. Courtesy KIRO TV.

Reports of faulty iPod batteries — from the torched Saab or the recent problems in Korea over Nanos –  are occasionally in the news.

One investigation now claims that Apple lawyers tried to hush-up battery problems that have led to fires.

Amy Clancy at KIRO TV, the CBS affiliate in Seattle, spent seven months trying to obtain documents about iPods from the national Consumer Product Safety Commission.

The delay? Apple lawyers filed “exemption after exemption,” her report says.

She eventually got through the smoke to obtain 800 pages said to be the first comprehensive report into how many iPod batteries go up in smoke, some of them burning their owners.

Those pages contained some 15 incidents of fiery MP3 players, some you can download from the TV site, including a jogger who says she still has a penny-sized burn scar on her chest from wearing an overheated iPod. Apple is said to have told her it was an “isolated incident.”

Out of the millions of iPods sold, are the faulty batteries too few to be significant or  not?

Via ZDnet