Apple has been getting pounded by the Chinese press lately for its warranty policies service and not talking to the press whenever they want a statement (welcome to Apple news my friends). Hoping to end the onslaught from the government-supported press, Apple issued an apology letter to Chinese customers signed by Tim Cook.
The letter, which was written in Chinese and posted to Apple’s website, said that Tim Cook and the rest of the company have been reflecting on the feedback regarding its warranty policies and apologizes the poor communication that has made customers so angry.