Apple was quick to rectify the “random shutdown” problem affecting some iPhones by offering in-store battery replacements for affected customers. Unfortunately, it seems that already-busy Apple store employees aren’t too happy about the replacement program.
Given that each replacement takes between 20 and 45 minutes, and staffers are doing 15 to 30 replacements per day, it’s quickly adding up to “more than we [can] replace,” according to a longtime Genius Bar guru.
Apple is rolling out a new Support app that lets users get expert help with devices and software, and schedule repairs at the Apple store. The app also offers a catalog of support articles to help users fix common issues.
The next time you take your broken iPhone to the Genius Bar, the repair could be carried out in China. Foxconn, one of Apple’s biggest manufacturing partners, was just granted approval to perform iPhone repairs at a second facility in Shanxi.
Update:We’re back! We were finally able to get hold of someone at Facebook and get our Facebook page back. Many thanks to everyone who tried to help and offered support. We contacted someone at Facebook through a reader in Chicago, who happens to work for a big newspaper. He had a contact in Facebook’s media team and called her up. Within minutes I received an email asking for details, and two minutes after that it was fixed. In fact, it was shocking how quickly the situation was reversed, given that we’d been wrestling with it for almost 24 hours — many thanks to the Facebook insider who fixed the problem for us. However, my thesis still holds — Facebook is a locked vault. If you don’t know someone who knows someone who works there, you’re SOL. Oh, and no word on what happened. I asked them, but no reply as yet.
Much to our horror, Cult of Mac’s Facebook page got hacked Monday and turned into a spam site. The hackers have locked us out and we’re finding it impossible to regain control.
We’re trying desperately to contact Facebook, but the company offers no customer support whatsoever. There are no online submission forms, no support email addresses, and the phone automatically hangs up on you if you call. It’s impossible to raise a human being over there.
It would be laughable if it weren’t so serious. But during this ongoing nightmare, I’ve discovered something important about Facebook and the kind of tech companies it represents.
It looks like we might be witnessing the end of an era. Apple is apparently taking down the iconic atom symbol signs from behind the Genius Bars of many of their Apple Stores, removing one of the most whimsical and fun branding elements from their retail presence.
Ever since Apple bought Beats for $3 billion back in May, Cupertino has slowly but surely been integrating the headphone maker’s products and services into the official Apple portfolio. It’s added Beats Music to the Apple TV, officially listed it as an Apple app on the App Store, and rolled out a Beats by Dre section at Apple Stores.
Now it looks like Beats by Dre headphones will officially be an Apple product in the biggest way that counts: You’ll soon be able to get them repaired or replaced at your local Genius Bar.