Apple store employee: iPhone battery replacement is a mess

By

iphone-7
Genius Bar expert says Apple has "no real plan" to deal with problem.
Photo: Ste Smith/Cult of Mac

Apple was quick to rectify the “random shutdown” problem affecting some iPhones by offering in-store battery replacements for affected customers. Unfortunately, it seems that already-busy Apple store employees aren’t too happy about the replacement program.

Given that each replacement takes between 20 and 45 minutes, and staffers are doing 15 to 30 replacements per day, it’s quickly adding up to “more than we [can] replace,” according to a longtime Genius Bar guru.

The new MacBook Pro may have some battery issues

By

Luminar
Some owners of the new MacBook Pro report unexpectedly short battery life.
Photo: Apple

Apple’s innovative new MacBook Pro may come with a battery that is a magnet for problems.

Several owners of the MacBook Pro with Touch Bar have taken to Apple’s support forums and Twitter to complain that the battery inside the new machine doesn’t last nearly as long as advertised.

How to find out if your iPhone 6s battery is eligible for replacement

By

The iPhone 6s has more junk in the trunk.
The iPhone 6s has more junk in the trunk.
Photo: Apple

Apple is offering iPhone 6s customers a free battery replacement for devices that unexpectedly shut down. The problem mostly affects iPhone 6s units made between September 2015 and October 2015.

If you’re not sure when your iPhone 6s was made, you can use a new tool created by Apple to find out if your device has a faulty battery.

Here’s how to check:

Video glitches plague new MacBook Pro

By

Apple's new MacBook Pros with Touch Bar should be hitting store shelves by the end of the week.
You might want to hold off on buying the new MacBook Pro.
Photo: Apple

The new MacBook Pro may not have been worth the long wait for many customers that preordered.

Early owners of Apple’s new machine are reportedly encountering problems with the GPU that cause the display to glitch so bad the MacBook Pro becomes unusable at times.

Thieves use Apple Store uniform to steal $16,000 worth of iPhones

By

All it takes is a blue shirt to bypass Apple security.
All it takes is a blue shirt to bypass Apple security.
Photo: Lyle Kahney/Cult of Mac

Apple may want to rethink its permanent blue uniform strategy after thieves pillaged an Apple Store in New York in broad daylight last week.

Two teenage thieves reportedly pulled off an iPhone heist without employees ever noticing because they were dressed similar to Apple’s staff, says the police.

Our Facebook page has been hacked, and it’s impossible to get it back (Updated)

By

Cult of Mac's Facebook page has been taken over by hackers; and we're having trouble getting it back. It's impossible to contact Facebook.
Cult of Mac's Facebook page has been taken over by hackers, and we're having trouble getting it back.
Photo:

Update:We’re back! We were finally able to get hold of someone at Facebook and get our Facebook page back. Many thanks to everyone who tried to help and offered support. We contacted someone at Facebook through a reader in Chicago, who happens to work for a big newspaper. He had a contact in Facebook’s media team and called her up. Within minutes I received an email asking for details, and two minutes after that it was fixed. In fact, it was shocking how quickly the situation was reversed, given that we’d been wrestling with it for almost 24 hours — many thanks to the Facebook insider who fixed the problem for us. However, my thesis still holds — Facebook is a locked vault. If you don’t know someone who knows someone who works there, you’re SOL. Oh, and no word on what happened. I asked them, but no reply as yet.

Much to our horror, Cult of Mac’s Facebook page got hacked Monday and turned into a spam site. The hackers have locked us out and we’re finding it impossible to regain control.

We’re trying desperately to contact Facebook, but the company offers no customer support whatsoever. There are no online submission forms, no support email addresses, and the phone automatically hangs up on you if you call. It’s impossible to raise a human being over there.

It would be laughable if it weren’t so serious. But during this ongoing nightmare, I’ve discovered something important about Facebook and the kind of tech companies it represents.

Genius Bars will begin servicing Beats headphones Tuesday

By

Be cool. Stay in school.
Beats will be serviced by Genius Bars starting on Tuesday. Photo: Beats
Photo: Beats

Ever since Apple bought Beats for $3 billion back in May, Cupertino has slowly but surely been integrating the headphone maker’s products and services into the official Apple portfolio. It’s added Beats Music to the Apple TV, officially listed it as an Apple app on the App Store, and rolled out a Beats by Dre section at Apple Stores.

Now it looks like Beats by Dre headphones will officially be an Apple product in the biggest way that counts: You’ll soon be able to get them repaired or replaced at your local Genius Bar.