Apple has been forced to swap old MacBook Pros in need of repair with new models due to severe component shortages. It means some lucky customers get a free upgrade to the latest machines when in need of service under warranty.
When legendary Mac repair shop Tekserve closed its doors last summer in New York City, Apple fans of a certain age experienced two deaths.
They bade goodbye to the original Genius Bar, technicians that had been servicing their devices for nearly 30 years. Those fans would also never again stare at Tekserve’s impressive Apple computer artifact collection, which was quickly auctioned off to an unknown bidder for $47,000.
The collection returned to a museum display today, more than 4,600 miles away in the Ukraine. Its new home is at the headquarters of software developer MacPaw.
Apple says it will service “functional issues” on Smart Keyboards for the iPad Pro for up to three years, according to internal memos sent to Apple stores and service providers recently.
The company, in the memo sent last week, acknowledged that some Smart Keyboard owners experienced stuck or unresponsive keys as well as non-working Smart Connectors. Apple says it will fix any qualifying keyboards free of charge within three years of the date of purchase. The company will also give a refund to any customer who already paid for service on a Smart Keyboard.
If you want to get the absolute best tech support for your laptop, pay the Apple tax and get a Mac.
In the latest annual Tech Support Showdown rankings, Laptop Magazine has awarded Apple the number one spot for the third straight year. Apple beat out nine other companies, but it’s starting to get some serious competition from companies like Acer that are focusing more on online service.
The stellar support you get at the Genius Bar is one reason why many of us continue to buy Macs, but it almost never made it to an Apple store. Steve Jobs thought the idea was “idiotic” and told former retail chief Ron Johnson it would fail.
Apple’s former retail employees have come away victorious in their long legal battle against Apple in California.
A jury has ordered Apple to pay $2 million, after the iPhone-maker has found to have illegally denied retail staff meal and rest breaks and took weeks or months to give departing employees their last checks.
Apple was quick to rectify the “random shutdown” problem affecting some iPhones by offering in-store battery replacements for affected customers. Unfortunately, it seems that already-busy Apple store employees aren’t too happy about the replacement program.
Given that each replacement takes between 20 and 45 minutes, and staffers are doing 15 to 30 replacements per day, it’s quickly adding up to “more than we [can] replace,” according to a longtime Genius Bar guru.