Apple has beaten Samsung in the American Customer Satisfaction Index for 2016 — but only just. While both companies scored exactly the same in 2015, Apple managed to grab an extra point to claim first place all for itself this year.
Samsung could be understood for questioning the brand loyalty of its South Korean fans: iPhone 6 and 6 Plus have reportedly racked up a massive 100,000 preorders since going on sale in the country Friday. That’s more than three times the number of South Korean preorders for Samsung’s Galaxy Note 4.
Samsung is all too willing to leap down Apple’s throat at any perceived error on Cupertino’s part, but apparently that same degree of quality control is not turned inwardly on Samsung’s own industrial design department.
Having brought forward its release date to try and beat the iPhone 6 and 6 Plus into South Korea and China, the Samsung Galaxy Note 4 has been met with negative customer reviews since its September 26 launch — on the basis that there is a sizeable gap between the smartphone’s display and its casing.