BYOD - page 3

The news that IBM bans Siri for every employee that has an iPhone 4S and participates the company’s BYOD program unleashed a lot of discussion about whether the company was being paranoid or prudent. One of the bigger questions to come out of all that discussion was a reframing of the issue itself – does Siri have a place in the business world to begin with?

Setting aside the security and privacy issues that led IBM to ban Siri, are there compelling use cases for Siri in the workplace? If there are, do they outweigh the privacy and security concerns? Could Apple do more to make Siri business-friendly?

May is Mobile Management Month at Cult of Mac, where we will be profiling a different mobile management company every weekday. You can find all previous entries here  and read our Mobile Management manifesto here.

SOTI provides an interesting mix of mobile device and PC management solutions. On the desktop, it offers Windows PC management as well as remote access and screen sharing tools useful to many help desks. From a mobile perspective, it provides a range features including device and app management. Its on-device software and SDK support a range of useful features for iOS devices including two-way chat with users and remote access options. MobiControl SDK also includes a file sync solution for managing content and internal enterprise app data on iPhones and iPads.

We’ve profiled a range of companies and products during our Mobile Management Month event. One of the things that seems to stand out to some readers is the number of companies that offer mobile management as part of a larger set of enterprise and IT solutions. Integrated solutions are nothing new to IT. The cultural shift of mobile devices and BYOD programs, however, have many organizations wondering whether to go with an integrated  or branch out into new territory and use a range of deployment, management, and monitoring tools for desktop systems as well as mobile devices like the iPhone and iPad.

One of the challenges that the BYOD and consumerization trends are creating for IT departments is employee use of public and/or personal cloud services. We’ve covered some of the big challenges this presents in terms of data security and ownership as well as the potential business continuity problems stemming from multiple versions of documents stored across different cloud services by multiple employees.

IT concerns may be more common and well-known, but there are cloud-related issues that employees need to consider as well – particularly if they use a work email address to register for a service, access a service from work, or use a service to store or transfer work-related files.

May is Mobile Management Month at Cult of Mac, where we will be profiling a different mobile management company every weekday. You can find all previous entries here  and read our Mobile Management manifesto here.

FileWave is a new entrant into the mobile management space but a longtime player in many business and enterprise environments. FileWave offer multi-platform file and application deployment and licensing management for all desktop systems across an organization. The company has a very impressive track record for both IT-managed and self-service provisioning and deployment that has made it a solid enterprise solution for companies with Macs, Windows PCs, and Linux desktops. More recently, the company has begun offering iOS device management functionality. For Apple-oriented businesses, the combination of desktop and mobile device application management makes FileWave a choice well worth considering.

RIM has made a lot of headlines lately. Most of them have involved an ongoing exodus of executives leaving the company for greener pastures and/or reports of massive layoffs as the company tried to restructure itself under the leadership of new CEO Thorsten Heins.

There’s one bright spot of publicity for RIM this week, however. J. Crew CEO and Apple board member Millard Drexler uses a BlackBerry Bold 9900 – a fact noted after a CNBC piece about operations at J. Crew.

Is this good news for RIM? Yes and no. It shows that not every major company has abandoned the BlackBerry and not every executive has demanded an iPhone (at least not yet). Of course, if Drexler wasn’t a member of Apple’s board of directors, it’s likely that no one would really care what type of smartphone he used.

The biggest challenge for many business when dealing with the consumerization of IT and BYOD trends is often cultural. IT needs to cede control of devices, app choices, and where/when employees and executives actually interact with corporate data. That’s a cultural shift for IT. There’s an equal cultural shift that needs to happen when it comes to users and executives who must take at least partial responsibility for keeping their iPhones, iPads, or other devices secure along with the business data on them.

This requires user education and solid communication between users and IT. To be truly effective, security policies need to be endorsed by senior management and adoption and understanding of them needs to follow from the top down through the organization.

Unfortunately, that isn’t what’s happening in many businesses. In fact, the people most likely to ignore or violate such policies are C-level executives, members of the board of directors, and even IT.

Over the course of May, we’ve highlighted a number of different mobile management companies in our Mobile Management Month series. Profiling these companies made me realize how much the mobile management market has expanded to include cloud or SaaS options in addition to on-premise servers installed inside a company’s network.

That’s hardly surprising really – after all cloud models are being applied to almost every type of business computing need.

There are several significant and  attractive advantages to using a cloud service as your approach to mobile management, particularly for small businesses.

With its e-textbook initiative, iTunes U, and a range of educational resources, Apple is pitching the iPad as critical element in 21st century schools. Many schools have already begun iPad tests or full-scale deployments. In other schools, however, there’s still a fight over where and how the iPad and other technologies fit into the classroom. A battle erupted between teachers and lawmakers in Idaho earlier this year over new technology requirements in the state’s schools.

So what makes some schools embrace iPads and other new technologies while others resist them? It turns out that the answer may lie in the personal technology preferences of school and district administrators.

May is Mobile Management Month at Cult of Mac, where we will be profiling a different mobile management company every weekday. You can find all previous entries here  and read our Mobile Management manifesto here.

Absolute Manage MDM provides all the major mobile management capabilities. In addition device and app management, Absolute Manage MDM offers a secure on-device file store option called AbsoluteSafe that can be used to deliver files directly to user devices. AbsoluteSafe includes the ability to automate access to files by policies or schedule in addition to on-demand file deployment, removal, or access rights adjustments. The suite integrates with the company’s Absolute desktop client management (Mac and Windows) and deployment suite, together they can provide complete IT and lifecycle management features mobile devices, Macs, PCs, and software.

May is Mobile Management Month at Cult of Mac, where we will be profiling a different mobile management company every weekday. You can find all previous entries here  and read our Mobile Management manifesto here.

This post is brought to you by SolarWinds, an IT software management company with more than 93,000 customers worldwide – from Fortune 500 enterprises to small businesses. Click here to download a free 30-Day Trial of Mobile Admin from SolarWinds. Author: Denny LeCompte Coauthor: Stephanie Mitchell.

Which smartphone or tablet are you bringing to work?

With the constant stream of news emerging in the Apple versus Android battle, we think it’s time to look at which devices the IT pros are choosing, and how recent trends are affecting what devices are brought into work.

One interesting moment during last year’s WWDC keynote was when Steve Jobs said that Apple was moving beyond the digital hub strategy it had embraced for years. He talked about how our computers are no longer the hub of our digital life and said that Apple was demoting the Macs and PCs and making them just another device like an iPhone or iPad.

That message set the stage for iCloud and for cord-free iOS devices that don’t need a Mac or PC for activation, backup, or sync.

There was also a much subtler message, however, that no one really picked up on at that time. In making the Mac just another device, Apple was likely laying the groundwork to change how companies and schools manage Macs – essentially treating them as just another device and bringing the mobile device management (MDM) paradigm introduced in iOS 4 to OS X and Mac management.

May is Mobile Management Month at Cult of Mac, where we will be profiling a different mobile management company every weekday. You can find all previous entries here  and read our Mobile Management manifesto here.

Tarmac is a fairly focused device management option from Mac and iOS developer equinux (makers of the Mac utility VPN Tracker). Tarmac focuses on delivering the core iOS management needs with low overhead. equinux’s narrow focus on just iOS allows the company to provide a wide range of enterprise systems integration options. Tarmac specifically targets the small business market with separate small/medium business and larger enterprise versions.

Often discussion around BYOD and mobile management focus on larger companies like IBM and VMWare (both of which have made big bets on BYOD). For larger enterprises, BYOD is a big change for IT professionals and users alike. Testing and transitioning to a BYOD model is filled with culture shock, challenges, and deeply held concerns about data and device security.

For small and mid-size businesses, however, the experience can be very different. That’s to be expected since smaller IT departments are often more tightly integrated with staff taking on multiple roles and less delineation of duties and job functions. Often this leads small business IT to be more agile and more engaged with the rest of the organization.

According to Nasstar, small businesses are employing BYOD in large numbers and with positive results.

Apple has gotten a fair amount of flack over Siri – most of it relating to Siri not recognizing words or phrases, misinterpreting requests, or providing incomplete or inaccurate answers. Apple is even facing a class action lawsuit over Siri not working as promised by iPhone 4S ads.

For IBM, however, the concern isn’t that Siri won’t work as advertised. Big blue is worried that Siri will work exactly as advertised and that confidential and sensitive information will leak outside IBM’s network as a result. For those reasons, the company disables Siri on the iPhones of its employees.

May is Mobile Management Month at Cult of Mac, where we will be profiling a different mobile management company every weekday. You can find all previous entries here  and read our Mobile Management manifesto here.

Zenprise focuses on the complete lifecycle management of mobile devices in enterprise environments. The company provides the core set of device and app management needs and offers integration with enterprise systems. Zenprise puts a particular emphasis mobile device inventory for both company-owned and BYOD devices.

Apple has been a major force in the BYOD movement. You can even argue that Apple ignited the BYOD flame with the release of the iPhone and iPad. While there have a number of studies looking at how companies in the U.S. are reacting to the trend, numbers haven’t readily been available from other markets.

That changed today with a new study that looks at BYOD in EMEA (Europe, Middle East, and Africa) business and institutions. The results show Apple devices as a clear preference in these markets, somewhat more limited BYOD adoption, and many of the same security concerns discussed by U.S. firms.

May is Mobile Management Month at Cult of Mac, where we will be profiling a different mobile management company every weekday. You can find all previous entries here  and read our Mobile Management manifesto here.

Tangoe is a company with a long history of wired and mobile telecom expense management. The company offers incredible hand-on services for evaluating communications expenses and offering cost saving advice for small/mid-size businesses and large enterprises alike. Tangoe’s biggest advantage is that it offers real-time review of telecom bills tied to specific departments, users, and device – and that it uses that data to build a specialized telecom expense plan for its clients.  The company also offers a solid range of device and app management. However, Tangoe’s real-time expense management capabilities are the company’s signature features.

May is Mobile Management Month at Cult of Mac, where we will be profiling a different mobile management company every weekday. You can find all previous entries here and read our Mobile Management manifesto here.

Symantec has long and solid track record in delivering enterprise systems. The company’s full lineup of enterprise solutions are practically a one-stop shopping list for IT departments offering everything from virus and malware tools right through every IT task (deployment, Mac/Windows workstation management, help desk operations, even inventory). As you’d expect, Symantec Mobile Management integrates quite nicely with other Symantec enterprise tools creating a streamlined single source IT infrastructure.

Even as a standalone product, however, Symantec Mobile Management is an attractive offering. It has a powerful focus security and includes secure file management features. It’s also extremely scalable and makes almost every IT/mobile management processes as hand-off and automatic as possible. Even device enrollment is simple and designed to be accomplished by end users with little or no input from IT. That makes it particularly attractive to larger enterprise organizations.

May is Mobile Management Month at Cult of Mac, where we will be profiling a different mobile management company every weekday. You can find all previous entries here  and read our Mobile Management manifesto here.

Sybase, and SAP company provides a range of enterprise IT solutions. Afaria, Syabase’s mobile management platform, is a comprehensive solution that ties in with other Sybase and SAP enterprise products (most notably its desktop PC management offerings). Overall, the platform is a great resource for existing SAP and Sybase customers.

This week, the Enterprise Device Alliance announced its newest member – London-based Trams. The Enterprise Device Alliance (a.k.a. EDA) is a non-profit group that provides resources to companies and organizations looking to integrate Apple technologies into predominantly Windows-based environments.

Trams is an IT solutions vendor and consulting company that provides services to customers in the UK, Ireland, and Northern Europe.

The company is the fourth new member to join the EDA since the beginning of this year (and the second technology integrator to join this year). The company will help the EDA expand the resources available to UK and European IT departments integrating Macs, iPhones, and iPads into their organizations – starting with a luncheon for IT professionals, to be conducted on June 19 at the Soho Hotel.

May is Mobile Management Month at Cult of Mac, where we will be profiling a different mobile management company every weekday. You can find all previous entries here  and read our Mobile Management manifesto here.

PushManager provides a solid device management solution that also provides basic app deployment and management capabilities. PushManager puts a focus on being easy to set up and administer while also providing core security features. The company offers cloud service that is extremely easy to implement and can support a range of business types and sizes. For organizations with significant infrastructure, an on-premise package is available that can integrate with Active Directory. 

Update: We incorrectly posted that Cisco charges its users to participate in its BYOD program. While the company’s report does list an average $600 expense for employees making use of BYOD, that expense refers to the purchase of a smartphone or other device and not an additional fee to use the device in the workplace. Clarifications from Cisco’s Ross Camp are included at the end of this post.

Cisco released a new report on BYOD programs at U.S. companies. The survey provides insights into the prevalence of BYOD, how companies manage BYOD programs, and some of the costs associated with BYOD approaches. While those stats are useful and important, the biggest and most surprising revelation in the report came from Cisco itself.

In planning and implementing its BYOD program, Cisco opted to charge users a fee (on average of $600) for the privilege of using their own devices at work.

Are BYOD programs really all that common? According to a new report from staffing and recruiting firm Robert Half, the answer is that they aren’t. In fact, according to the report many CIOs and IT departments don’t allow employees to use personal devices. That runs contrary to a lot of other data that shows the iPhone, iPad, and other personal technologies are increasingly finding their ways into the office.

The immediate judgement might be to throw out this report or others because of the disconnect between them. That wouldn’t be a wise course of action, however. In fact, putting this report and another recent study that we covered last week side by side indicates that many CIOs may be dangerously unaware of what’s going on in their companies.

May is Mobile Management Month at Cult of Mac, where we will be profiling a different mobile management company every weekday. You can find all previous entries here and read our Mobile Management manifesto here.

Notify has been providing a range of enterprise mobile solutions for quite some time. In addition to its NotifyMDM mobile management solution, the company produces a push messaging solution known as NotifyLink as well as NotifySync, an Exchange ActiveSync solution for BlackBerry devices. NotifyMDM supports the core mobile management needs with a focus on user self-servicing options and on providing comprehensive device use information.