All MacBooks with butterfly keyboards are now eligible for free repairs

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MacBook butterfly keyboard
Apple’s not ditching the MacBook butterfly keyboard yet.
Photo: Apple

Apple updated its Keyboard Service Program today to also include support for the 2018 MacBook Pro and 2018 MacBook Air.

The news comes on the heels of Apple’s unveiling of new MacBook Pros this morning with 8-core processors and butterfly keyboards with new materials. With the updated program, any MacBook with a butterfly keyboard is now eligible for service free of charge.

Apple sets 24-hour turnaround time for MacBook keyboard repairs

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Taking it out on your problematic MacBook butterfly keyboard will only make things worse.
Don’t get mad if your MacBook keyboard develops problems, get it fixed. It’s free and now it’s quick.
Photo illustration: Graham Bower/Cult of Mac

Apple has ordered that sticky MacBook keys be repaired fast enough that, whenever possible, the owner can get their computer back the next day.

The company says only a small number of its laptops develop keyboard problems, but clearly it’s feeling the heat from irate customers.

Living with a MacBook keyboard is like managing a chronic condition [Opinion]

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Taking it out on your problematic MacBook butterfly keyboard will only make things worse.
Taking it out on your keyboard will only make things worse.
Photo illustration: Graham Bower/Cult of Mac

At this point, we all know the MacBook’s butterfly keyboard can prove problematic. Apple recently admitted the problem is real — and even issued a rare apology.

Anecdotally, pretty much every MacBook owner I know has experienced keys sticking or repeating at one time or another. But occasionally I meet someone who seems blessed with a faultless MacBook keyboard. And Apple claims the problem only affects a small number of MacBook users.

So what is going on? I have a theory — and a tip that might keep your MacBook’s keyboard from crapping out if it hasn’t already.

World’s slimmest mechanical keyboard looks perfect for Mac lovers

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Keychron
The Keychron K1 is a thing of beauty.
Photo: Keychron

Mac lovers looking for relief from Apple’s new butterfly keyboards may have found a new hero in the Keychron K1, which is supposedly the world’s slimmest mechanical keyboard ever.

The Keychron K1 looks like a hybrid of Apple’s Magic Keyboard crossed with a modern mechanical keyboard. It’s so small you can carry it anywhere and it looks so good you won’t be embarrassed to be hauling around your beloved keyboard.

Take a closer look:

2018 MacBook Pro review roundup: Apple unleashes a speed demon

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2018 MacBook Pro
This isn’t good.
Photo: Apple

Apple’s new MacBook Pro offers buyers significantly improved performance at the same price as last year’s models, as well as a “quieter,” improved butterfly keyboard and a True Tone display. But is it worth the upgrade?

Early reviews of the 2018 update are out now. Here’s what they say about Apple’s fastest and most impressive laptop yet.

Teardown reveals MacBook Pro keyboard is redesigned to prevent keys sticking

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The third-generation
The third-generation "butterfly" MacBook Pro keyboard has a membrane to keep out damaging grit.
Photo: iFixit

Apple made potential buyers of the new MacBook Pro models very nervous when it said no effort had been made to fix the problems plaguing the keyboards in earlier versions. Happily, it turns out the company was fibbing.

Taking apart this just-released Mac laptop shows that Apple definitely modified its butterfly keyboard mechanism to make it less likely to jam.

MacBook Pro’s third-gen ‘butterfly’ keyboard doesn’t fix its worst problem

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MacBook butterfly keyboard
The keys of the "butterfly" keyboard in the 2016 MacBook Pro get stuck very easily. It's possible that's true of the 2018 models too.
Photo: Apple

Editor’s note: There’s good evidence that the new MacBook Pro keyboard actually does address the problems experienced by some owners. Read our: Teardown reveals MacBook Pro keyboard is redesigned to prevent keys sticking


People around the world are hoping the new MacBook Pro models introduced today have a keyboard that’s been carefully designed to not have the same sticky keyboard keys as their predecessors. But it didn’t happen.

A company spokesperson says the problem of grit causing the keys to stick in previous macOS laptops was not addressed.

But that’s not necessarily the whole story. It’s possible Apple did fix the problem but doesn’t dare talk about it.

Redesigned MacBook Pro keyboard might fix problems [Updated]

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There's a MacBook Pro keyboard design in the models introduced today.
There's a new MacBook Pro keyboard design in the models introduced today.
Photo: Apple

Editor’s note: There’s fresh evidence that the new MacBook Pro keyboard actually does address the problems experienced by some owners.

Read our: Teardown reveals MacBook Pro keyboard is redesigned to prevent keys sticking


The MacBook Pro models just introduced include faster processors and better displays, but the most important new feature might be the keyboard. This has been redesigned, hopefully to fix serious problems that plagued earlier versions.

The “butterfly” keyboard in MacBook Pro models since 2016 have sparked a well-publicized recall petition and multiple lawsuits. This makes the reliability of the keyboard in the new devices a critical matter.

Third lawsuit filed over ‘defective’ MacBook Pro butterfly keyboard

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MacBook butterfly keyboard
Another lawsuit accuses Apple of knowingly using a defective MacBook Pro butterfly keyboard in laptops like this one,
Photo: Apple

Thinking perhaps that third time’s the charm, another lawsuit has been filed claiming that the keyboard used in the MacBook Pro is defective. Like the two prior ones filed last month, this seeks to become a class action.

All of these suits claim that the keys in Apple’s laptop can become permanently jammed, and a very expensive fix requires replacing the entire keyboard and other components.