Apple told the US Congress that it doesn’t profit from making repairs to iPhones or Macs.
And it defended its practice of only selling genuine Apple parts to companies that have technicians trained to install them.
Apple has partnered with Best Buy to make it even easier for customers to obtain service and repairs.
Nearly 1,000 Best Buy stores across the U.S. can now fix your Apple devices. They are offering same-day fixes for iPhone with trained experts who use genuine Apple parts.
If you have an Apple Watch Series 3 in need of repair, there’s a chance Apple will upgrade it to a Series 4 model at no extra cost.
Apple has given retail staff and Authorized Service Providers permission to give out newer units in some cases because Series 3 devices are in short supply. It’s not yet clear if this is a permanent or temporary move.
The 13-inch Touch Bar-less MacBook Pro 2017 has a problem that requires the solid state drive and the logic board to be replaced if either one fails.
This warning comes from Apple, who notified its stores and authorized repair providers of the issue.
Apple’s recent software updates have broken some iPhone 7 and iPhone 7 Plus microphones.
Users report that they cannot be heard during calls since updating to iOS 11.3 or later. Apple has advised Authortized Service Providers that they can initiate repairs if necessary — even on devices that are no longer covered by a warranty.
Apple is launching a pilot repair program in the U.S. for iMac models released in mid-2011.
The machines will be classified as “vintage” next month, but for a short time, Apple will allow its stores and Authorised Service Providers to continue carrying out repairs.
Apple is no longer providing repairs or service for the sixth-generation iPod nano.
The device was added to the company’s list of vintage and obsolete products on August 30, and a memo distributed to Apple stores and Authorized Service Providers confirms that repairs are no longer being carried out… unless you live in California.
Apple has been forced to swap old MacBook Pros in need of repair with new models due to severe component shortages. It means some lucky customers get a free upgrade to the latest machines when in need of service under warranty.
If you have a first-generation Apple Watch that’s faulty, you could bag a free upgrade when you take it to the Apple store.
Employees and Authorized Service Providers in some countries have been given authorization to replace original models with Apple Watch Series 1 units, but only certain variants are eligible.
If you own a Mac that was made between 2009 to 2011 it is about to become officially obsolete.
Apple plans to no longer offer support for two MacBook Pros, a Mac mini and MacBook, according to a new report that reveals the devices are set to join the long list of vintage Apple products.
