Apple faces class action lawsuit over AppleCare+ refurbs

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Crack! This one's got to go back to Apple.
Crack! Apple's replacement program is facing a lawsuit.
Photo: Jim Merithew/Cult of Mac

Apple was hit with a new class action lawsuit today in California by customers who have purchased the company’s AppleCare and AppleCare+ plans to cover damages on iPhones and iPads.

At the heart of the lawsuit is Apple’s long-held policy to replace broken devices with units that the company claims are good as new in performance and reliability, even though they’re second-hand refurbished models.

Headaches await if you break your Apple Watch

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Good luck trying to get a broken Apple Watch repaired. Replacements are as scarce as brand new ones.
Good luck trying to get a broken Apple Watch repaired. Replacements are as scarce as brand new ones.
Photo: Jim Merithew/Cult of Mac

What happens when you try to get a broken Apple Watch repaired? Not much of anything!

I know this because my Apple Watch broke last week and I have a repair order pending.

Luckily, the watch is covered by Apple’s AppleCare+ extended warranty, which covers accidental damage. It also offers two-day express replacement. No downtime without your new precious.

This would be great, but Apple doesn’t have any watches to replace it with. Apple’s watches are in such short supply, it might be Christmas before a replacement is available.