Some owners of the new MacBook Pro report unexpectedly short battery life. Photo: Apple
Apple’s innovative new MacBook Pro may come with a battery that is a magnet for problems.
Several owners of the MacBook Pro with Touch Bar have taken to Apple’s support forums and Twitter to complain that the battery inside the new machine doesn’t last nearly as long as advertised.
The iPhone 6s has more junk in the trunk. Photo: Apple
Apple is offering iPhone 6s customers a free battery replacement for devices that unexpectedly shut down. The problem mostly affects iPhone 6s units made between September 2015 and October 2015.
If you’re not sure when your iPhone 6s was made, you can use a new tool created by Apple to find out if your device has a faulty battery.
You might want to hold off on buying the new MacBook Pro. Photo: Apple
The new MacBook Pro may not have been worth the long wait for many customers that preordered.
Early owners of Apple’s new machine are reportedly encountering problems with the GPU that cause the display to glitch so bad the MacBook Pro becomes unusable at times.
There's a new way to get help from Apple. Photo: Apple
Apple is rolling out a new Support app that lets users get expert help with devices and software, and schedule repairs at the Apple store. The app also offers a catalog of support articles to help users fix common issues.
Get help faster and more easily with the new Apple Support site. Photo: Apple
Apple released a redesigned support site for desktop and mobile Friday afternoon, using its official Twitter account to call it out.
Now you’ll spend lest time trying to figure out the support site itself, Apple hopes, and get to the help you need faster, whether you’re using your iPhone, iPad or your Mac.
If you’ve got a question for Apple — or simply want to pick up some new tips and tricks for your iOS device or Mac — Apple has launched a brand new Twitter account to help you.
Launched this morning, @AppleSupport has already sent out 137 tweets, covering everything from Apple IDs to downloading app updates, to its 21,200 users.
Apple has offered a workaround for people who receive messages like this. Screen: Evan Killham/Cult of Mac
Chances are you’ve heard about the iOS bug that lets users send a string of text to another iPhone owner that causes their Messages app to crash and their iPhone to reboot.
Although Apple has yet to fix the Messages bug with a software update, it has published an official support document containing a temporary workaround for solving the problem.
We all know someone who is still complaining about the UI changes made in iOS 7, but iOS 7’s growth has remained strong with the latest measurements from the App Store boasting that iOS 7 adoption just reach 80%.
Apple just released a new update for iTunes, saying, “This update corrects an issue with iTunes in the Cloud, where some purchases may download or play unexpected items.”
What does that mean, exactly? Apple didn’t say much more, but I’m guessing that some users were clicking on the button to download a previous purchase that was stored in iCloud, but ending up with something totally different.
This update should totally fix that. You can download the new 11.0.5 update directly from the Apple support site linked below, or use the Mac App Store via Software Update to get it.
Tons of Apple accessory manufacturers make cute little palm rest covers for MacBook Pros and MacBook Airs so the metal of your cherished MacBook doesn’t get all scratched and nasty and damaged. They make your MacBook standout, but Apple thinks you need to stop freaking using them because you’re going to break your display if you keep it up.
In a note published on Apple’s support blog, Apple warned users that using palm rest covers might totally interfere with all of Apple’s fancy engineering that went into making the MacBook Pro with Retina display super thin. The added thickness might mess up your display and crack your screen when you shut your MacBook, leaving you super sad.