Apple told the US Congress that it doesn’t profit from making repairs to iPhones or Macs.
And it defended its practice of only selling genuine Apple parts to companies that have technicians trained to install them.
Apple has ordered that sticky MacBook keys be repaired fast enough that, whenever possible, the owner can get their computer back the next day.
The company says only a small number of its laptops develop keyboard problems, but clearly it’s feeling the heat from irate customers.
Apple’s second-generation AirPods are arriving just in time for people who are discovering that their first-gen ones are wearing out.
This despite the original AirPods being, at most, 2.25 years old.
An iPhone powered with a third-party battery can get repaired at all Apple Store Genius Bars, according to a directive issued by Apple.
This is a surprising reverse course for Apple, which strictly forbade Genius Bars and authorized service providers from fixing iPhones with off-brand batteries.
Editor’s Note: Not surprisingly, these internal Apple videos are now gone from YouTube. The iPhone maker undoubtedly asked that they be removed.
What appears to be a collection of Apple’s internal video guides to repairing various devices has been posted on YouTube. These show the company’s methods to fix some components of the iPhone X, the iMac Pro 2017, and the MacBook Pro 2016 and 2017.
Apple doesn’t show anyone outside of the company how to service its products. Third-party repair companies have to figure it out for themselves. So this is a rare look inside official Apple repair procedures.
Apple admits that some MacBook Pro laptops have a problem that causes their batteries to swell up. The company is replacing these free of charge.
This affects only the non-touchbar version of the macOS laptop, and only models with a 13-inch screen. In addition, the device needs to have been produced in a specific timeframe.
Apple’s new 4K 21.5-inch iMac is slightly more repairable than its predecessor, a new teardown by iFixit reveals. But there’s one big surprise buried in the computer’s guts: Both the CPU and the RAM can be swapped out when it’s time to upgrade.
While it’s still not an easily repairable computer, that’s still a change of direction for a company whose products regularly get dinged for lack of upgradeability.
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Apple is in the midst of an all-new controversy, thanks to the mysterious “Error 53” message that is bricking iPhones without warning.
The problem can hit DIY types or anybody who has ever had a Touch ID sensor (or other iPhone hardware) replaced by a repair shop not authorized by Apple. When they update iOS, the device locks down, displaying the cryptic Error 53 message and rendering the iPhone virtually worthless.
Apple says Error 53 is actually a security feature of iOS 9 that keeps your personal information secure, but customers aren’t convinced. Cult of Mac talked to iPhone repair and and parts experts to find out what exactly is going on. The truth is that Error 53 has plagued many iPhone owners, not just those who have replaced Touch ID — and it’s not totally clear why.
