Apple sets 24-hour turnaround time for MacBook keyboard repairs

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Taking it out on your problematic MacBook butterfly keyboard will only make things worse.
Don’t get mad if your MacBook keyboard develops problems, get it fixed. It’s free and now it’s quick.
Photo illustration: Graham Bower/Cult of Mac

Apple has ordered that sticky MacBook keys be repaired fast enough that, whenever possible, the owner can get their computer back the next day.

The company says only a small number of its laptops develop keyboard problems, but clearly it’s feeling the heat from irate customers.

Apple will finally repair iPhones with unofficial batteries

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iPhone batteries
Battery brand no longer complicates an iPhone repair job.
Photo: iFixIt

An iPhone powered with a third-party battery can get repaired at all Apple Store Genius Bars, according to a directive issued by Apple.

This is a surprising reverse course for Apple, which strictly forbade Genius Bars and authorized service providers from fixing iPhones with off-brand batteries.

Leaked Apple repair videos cough up some secrets

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Apple repair techs have access to a lot of gear other people don't.
Apple repair techs have access to a lot of gear other people don't.
Screenshot: Apple

Editor’s Note: Not surprisingly, these internal Apple videos are now gone from YouTube. The iPhone maker undoubtedly asked that they be removed.


What appears to be a collection of Apple’s internal video guides to repairing various devices has been posted on YouTube. These show the company’s methods to fix some components of the iPhone X, the iMac Pro 2017, and the MacBook Pro 2016 and 2017.

Apple doesn’t show anyone outside of the company how to service its products. Third-party repair companies have to figure it out for themselves. So this is a rare look inside official Apple repair procedures.

Your 13-inch MacBook Pro might need its battery replaced

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Mac
Anyone who bought a 13-inch MacBook Pro (non Touch Bar) in the last year and a half should check if it needs a new battery.
Photo: Ste Smith/Cult of Mac

Apple admits that some MacBook Pro laptops have a problem that causes their batteries to swell up. The company is replacing these free of charge.

This affects only the non-touchbar version of the macOS laptop, and only models with a 13-inch screen. In addition, the device needs to have been produced in a specific timeframe.

Apple’s new 4K iMac takes steps toward greater repairability

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New 21.5-inch iMac features removable RAM and CPU.
Photo: iFixit

Apple’s new 4K 21.5-inch iMac is slightly more repairable than its predecessor, a new teardown by iFixit reveals. But there’s one big surprise buried in the computer’s guts: Both the CPU and the RAM can be swapped out when it’s time to upgrade.

While it’s still not an easily repairable computer, that’s still a change of direction for a company whose products regularly get dinged for lack of upgradeability.

Cult of Mac will repair your broken iPhones, iPads and MacBooks!

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The high-quality, personalized service your device will receive with our new repair program!

Starting today, we are offering high-quality repair services for Apple products to all our U.S. readers. Following the great feedback we’ve received on our trade-in program — to date we’ve paid our readers almost $200,000 for their old devices — we are extending our partnership with MyPhones Unlimited to include repair services with unbeatable prices.

Shipping is always free, and there’s no need to worry about hidden fees. Plus, every repair comes with a 180-day warranty. Find out just how cheap iPhone, iPad and MacBook repairs can be!

Everything you need to know about iOS’ crippling ‘Error 53’

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Error 53 makes gold iPhone  worth s***.
The dreaded "Error 53" can turn an iPhone into a shiny brick.
Photo: Jim Merithew/Cult of Mac

Apple is in the midst of an all-new controversy, thanks to the mysterious “Error 53” message that is bricking iPhones without warning.

The problem can hit DIY types or anybody who has ever had a Touch ID sensor (or other iPhone hardware) replaced by a repair shop not authorized by Apple. When they update iOS, the device locks down, displaying the cryptic Error 53 message and rendering the iPhone virtually worthless.

Apple says Error 53 is actually a security feature of iOS 9 that keeps your personal information secure, but customers aren’t convinced. Cult of Mac talked to iPhone repair and and parts experts to find out what exactly is going on. The truth is that Error 53 has plagued many iPhone owners, not just those who have replaced Touch ID — and it’s not totally clear why.