Apple now offers the parts and tools to fix several MacBook models. This is a hassle but lowers the cost, right? Not necessarily.
The total cost of one of the most-common DIY repairs is more than double what is to have Apple do it.
An iPhone reported missing or stolen to an industry database can not be repaired at an Apple Store, according to a new company policy.
This means that people need to be careful who they buy from. If they get a deal on a device that turns out to be stolen, they might not able to get it fixed.
Apple says a new service program will address sound problems some iPhone 12 and iPhone 12 Pro users experience when placing or receiving calls. It’s the first service program for the iPhone 12 series.
The Apple Independent Repair Provider program will soon be available in nearly every country where Apple products are sold, making it easier for users to find a reliable place to get their smartphone, laptop or other device fixed.
The program gives repair providers of all sizes access to genuine Apple parts, tools, repair manuals and diagnostics to fix iPhones, Macs and other devices.
Apple techs will reportedly use a new bit of kit to evaluate AirPods. The audio test tool will determine if a pair of earbuds have an actual problem, or if the problem is in the ears of their wearer.
Apple reportedly informed its authorized service representatives that the anti-reflective coating on the Retina displays on MacBook Air models can experience “issues.” Earlier Mac laptops have had problems with this coating wearing off.
Apple told the US Congress that it doesn’t profit from making repairs to iPhones or Macs.
And it defended its practice of only selling genuine Apple parts to companies that have technicians trained to install them.
Apple has ordered that sticky MacBook keys be repaired fast enough that, whenever possible, the owner can get their computer back the next day.
The company says only a small number of its laptops develop keyboard problems, but clearly it’s feeling the heat from irate customers.
Apple’s second-generation AirPods are arriving just in time for people who are discovering that their first-gen ones are wearing out.
This despite the original AirPods being, at most, 2.25 years old.
An iPhone powered with a third-party battery can get repaired at all Apple Store Genius Bars, according to a directive issued by Apple.
This is a surprising reverse course for Apple, which strictly forbade Genius Bars and authorized service providers from fixing iPhones with off-brand batteries.
