| Cult of Mac

Apple stops fixing iPhones reported as stolen

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fixing of taptic engine on iPhone
Be careful who you buy that used iPhone from. If it’s hot, Apple won‘t ever fix it.
Photo: iFixit

An iPhone reported missing or stolen to an industry database can not be repaired at an Apple Store, according to a new company policy.

This means that people need to be careful who they buy from. If they get a deal on a device that turns out to be stolen, they might not able to get it fixed.

Apple opens the door to indie repair shops around the world

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It’ll soon be easier to find reliable iPhone, iPad or Mac repairs.
Indie repair shops around the globe get access to genuine Apple parts and training
Photo: Apple

The Apple Independent Repair Provider program will soon be available in nearly every country where Apple products are sold, making it easier for users to find a reliable place to get their smartphone, laptop or other device fixed.

The program gives repair providers of all sizes access to genuine Apple parts, tools, repair manuals and diagnostics to fix iPhones, Macs and other devices.

Apple makes no profit from Mac or iPhone repairs

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independent repair program
Apple will still fix your iPhone, even if you take it to an unauthorized repair shop first.
Photo: Apple

Apple told the US Congress that it doesn’t profit from making repairs to iPhones or Macs.

And it defended its practice of only selling genuine Apple parts to companies that have technicians trained to install them.

Apple sets 24-hour turnaround time for MacBook keyboard repairs

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Taking it out on your problematic MacBook butterfly keyboard will only make things worse.
Don’t get mad if your MacBook keyboard develops problems, get it fixed. It’s free and now it’s quick.
Photo illustration: Graham Bower/Cult of Mac

Apple has ordered that sticky MacBook keys be repaired fast enough that, whenever possible, the owner can get their computer back the next day.

The company says only a small number of its laptops develop keyboard problems, but clearly it’s feeling the heat from irate customers.

Apple will finally repair iPhones with unofficial batteries

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iPhone batteries
Battery brand no longer complicates an iPhone repair job.
Photo: iFixIt

An iPhone powered with a third-party battery can get repaired at all Apple Store Genius Bars, according to a directive issued by Apple.

This is a surprising reverse course for Apple, which strictly forbade Genius Bars and authorized service providers from fixing iPhones with off-brand batteries.

Leaked Apple repair videos cough up some secrets

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Apple repair techs have access to a lot of gear other people don't.
Apple repair techs have access to a lot of gear other people don't.
Screenshot: Apple

Editor’s Note: Not surprisingly, these internal Apple videos are now gone from YouTube. The iPhone maker undoubtedly asked that they be removed.


What appears to be a collection of Apple’s internal video guides to repairing various devices has been posted on YouTube. These show the company’s methods to fix some components of the iPhone X, the iMac Pro 2017, and the MacBook Pro 2016 and 2017.

Apple doesn’t show anyone outside of the company how to service its products. Third-party repair companies have to figure it out for themselves. So this is a rare look inside official Apple repair procedures.