Be careful who you buy that used iPhone from. If it’s hot, Apple won‘t ever fix it. Photo: iFixit
An iPhone reported missing or stolen to an industry database can not be repaired at an Apple Store, according to a new company policy.
This means that people need to be careful who they buy from. If they get a deal on a device that turns out to be stolen, they might not able to get it fixed.
Apple's new service program covers iPhone 12 and iPhone 12 Pro with 'no sound' issues. Photo: Apple
Apple says a new service program will address sound problems some iPhone 12 and iPhone 12 Pro users experience when placing or receiving calls. It’s the first service program for the iPhone 12 series.
Indie repair shops around the globe get access to genuine Apple parts and training Photo: Apple
The Apple Independent Repair Provider program will soon be available in nearly every country where Apple products are sold, making it easier for users to find a reliable place to get their smartphone, laptop or other device fixed.
The program gives repair providers of all sizes access to genuine Apple parts, tools, repair manuals and diagnostics to fix iPhones, Macs and other devices.
There’s a new AirPods audio test tool for Apple techs. Photo: Ste Smith/Cult of Mac
Apple techs will reportedly use a new bit of kit to evaluate AirPods. The audio test tool will determine if a pair of earbuds have an actual problem, or if the problem is in the ears of their wearer.
The anti-reflective coating on previous MacBook models have had problems. Photo: Apple Support
Apple reportedly informed its authorized service representatives that the anti-reflective coating on the Retina displays on MacBook Air models can experience “issues.” Earlier Mac laptops have had problems with this coating wearing off.
Battery brand no longer complicates an iPhone repair job. Photo: iFixIt
An iPhone powered with a third-party battery can get repaired at all Apple Store Genius Bars, according to a directive issued by Apple.
This is a surprising reverse course for Apple, which strictly forbade Genius Bars and authorized service providers from fixing iPhones with off-brand batteries.
Apple repair techs have access to a lot of gear other people don't. Screenshot: Apple
Editor’s Note: Not surprisingly, these internal Apple videos are now gone from YouTube. The iPhone maker undoubtedly asked that they be removed.
What appears to be a collection of Apple’s internal video guides to repairing various devices has been posted on YouTube. These show the company’s methods to fix some components of the iPhone X, the iMac Pro 2017, and the MacBook Pro 2016 and 2017.
Apple doesn’t show anyone outside of the company how to service its products. Third-party repair companies have to figure it out for themselves. So this is a rare look inside official Apple repair procedures.