Apple says a new service program will address sound problems some iPhone 12 and iPhone 12 Pro users experience when placing or receiving calls. It’s the first service program for the iPhone 12 series.
The Apple Independent Repair Provider program will soon be available in nearly every country where Apple products are sold, making it easier for users to find a reliable place to get their smartphone, laptop or other device fixed.
The program gives repair providers of all sizes access to genuine Apple parts, tools, repair manuals and diagnostics to fix iPhones, Macs and other devices.
Apple techs will reportedly use a new bit of kit to evaluate AirPods. The audio test tool will determine if a pair of earbuds have an actual problem, or if the problem is in the ears of their wearer.
Apple reportedly informed its authorized service representatives that the anti-reflective coating on the Retina displays on MacBook Air models can experience “issues.” Earlier Mac laptops have had problems with this coating wearing off.
Apple told the US Congress that it doesn’t profit from making repairs to iPhones or Macs.
And it defended its practice of only selling genuine Apple parts to companies that have technicians trained to install them.
Apple has ordered that sticky MacBook keys be repaired fast enough that, whenever possible, the owner can get their computer back the next day.
The company says only a small number of its laptops develop keyboard problems, but clearly it’s feeling the heat from irate customers.
Apple’s second-generation AirPods are arriving just in time for people who are discovering that their first-gen ones are wearing out.
This despite the original AirPods being, at most, 2.25 years old.
An iPhone powered with a third-party battery can get repaired at all Apple Store Genius Bars, according to a directive issued by Apple.
This is a surprising reverse course for Apple, which strictly forbade Genius Bars and authorized service providers from fixing iPhones with off-brand batteries.
Editor’s Note: Not surprisingly, these internal Apple videos are now gone from YouTube. The iPhone maker undoubtedly asked that they be removed.
What appears to be a collection of Apple’s internal video guides to repairing various devices has been posted on YouTube. These show the company’s methods to fix some components of the iPhone X, the iMac Pro 2017, and the MacBook Pro 2016 and 2017.
Apple doesn’t show anyone outside of the company how to service its products. Third-party repair companies have to figure it out for themselves. So this is a rare look inside official Apple repair procedures.
Apple admits that some MacBook Pro laptops have a problem that causes their batteries to swell up. The company is replacing these free of charge.
This affects only the non-touchbar version of the macOS laptop, and only models with a 13-inch screen. In addition, the device needs to have been produced in a specific timeframe.
