Leaked Apple repair videos cough up some secrets

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Apple repair techs have access to a lot of gear other people don't.
Apple repair techs have access to a lot of gear other people don't.
Screenshot: Apple

Editor’s Note: Not surprisingly, these internal Apple videos are now gone from YouTube. The iPhone maker undoubtedly asked that they be removed.


What appears to be a collection of Apple’s internal video guides to repairing various devices has been posted on YouTube. These show the company’s methods to fix some components of the iPhone X, the iMac Pro 2017, and the MacBook Pro 2016 and 2017.

Apple doesn’t show anyone outside of the company how to service its products. Third-party repair companies have to figure it out for themselves. So this is a rare look inside official Apple repair procedures.

Grab-and-run thieves plague multiple Apple Stores

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Thieves grab MacBooks from an Apple Store
Two brazen thieves grabbed thousands of dollars worth of MacBooks from a California Apple Store.
Screenshot: CBS New York/Apple

Four teens in hoodies brazenly snatched a bunch of MacBooks and iPhones from an Apple Store in California this weekend. The crime is very similar to one committed in New York last week.

The brazen thefts took place so close together it’s not impossible the second was inspired by the first.

Apple’s ‘butterfly’ MacBook keyboard faces threat of class-action lawsuit

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MacBook butterfly keyboard
The butterfly keyboard used in the MacBook Pro and MacBook has now drawn both a recall petition and a lawsuit.
Photo: Apple

A lawsuit filed in federal court claims that the keyboard used in all the MacBook Pros and MacBooks made in the past few years is defective. The plaintiffs request that this be made into a class-action lawsuit, and that Apple be required to replace all the affected keyboards at no cost to users.

The lawsuit also requests punitive damages because, as the plaintiffs claim, Apple continued to build and sell laptops with the “butterfly” keyboard even though the company knew it was defective.

MacBook butterfly keyboard problems spawn recall petition [Update]

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MacBook butterfly keyboard
A new petition calls for Apple to recall the MacBook butterfly keyboard, which can fail when a speck of dust gets in the wrong place.
Photo: Apple

The butterfly keyboard in recent MacBooks draws frequent complaints. And these have now escalated to the point where an online petition is requesting that Apple recall every MacBook Pro released since 2016.

These laptops are super-slim, and so are their keyboards. Reducing the thickness left room for very little key travel, resulting in accusations that even a small speck of dust underneath one of the keys can cause it to stop functioning.

MacBook Pro: Too slow and not enough ‘pro’ [Review]

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MacBook Pro
The new MacBook Pro is here, but is it worth it?
Photo: Ste Smith/Cult of Mac

It’s been four long years since Apple’s last big update to the MacBook Pro lineup. But Apple finally answered our prayers and delivered us the brand new MacBook Pro we’ve been waiting for — or did it?

It’s a beautiful machine with an intriguing new interface element called the Touch Bar. Check out my full MacBook Pro review below for more.

MacBook Pro with Touch Bar: First look is amazing!

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MacBook
Take a look inside the box of the new MacBook Pro.
Photo: Ste Smith/Cult of Mac

My shiny new MacBook Pro finally arrived. What kind of YouTube channel would Cult of Mac be running if we didn’t film a MacBook Pro with Touch Bar unboxing?

In today’s video, I open up my new space gray laptop, fire it up for the first time, and record my first hands-on impressions. Check it out below.

Internet freaks out about new MacBook Pro pricing

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The MacBook Pro will be more affordable next year.
The MacBook Pro will be more affordable next year.
Photo: Apple

While Apple is touting the new MacBook Pros as a major evolution of the laptop, the internet is in open revolt over the cost of the new machines.

The new MacBook Pros will set you back at least $200 more than last year’s models, and sometimes much more.

The top-of-the-line 15-inch MacBook Pro, for example, costs an eye-popping $4,299 — without tax, and with no preinstalled software.

Prices are even worse in Europe and Asia, where potential buyers are wondering if it would be cheaper to fly to the U.S. to buy a new machine than get one at home.