Leaked Apple repair videos cough up some secrets

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Apple repair techs have access to a lot of gear other people don't.
Apple repair techs have access to a lot of gear other people don't.
Screenshot: Apple

Editor’s Note: Not surprisingly, these internal Apple videos are now gone from YouTube. The iPhone maker undoubtedly asked that they be removed.


What appears to be a collection of Apple’s internal video guides to repairing various devices has been posted on YouTube. These show the company’s methods to fix some components of the iPhone X, the iMac Pro 2017, and the MacBook Pro 2016 and 2017.

Apple doesn’t show anyone outside of the company how to service its products. Third-party repair companies have to figure it out for themselves. So this is a rare look inside official Apple repair procedures.

These 2018 MacBook Pro models are the best values

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2018 MacBook Pro
Figuring out which 2018 MacBook Pro is fastest or cheapest is easy. We puzzled out which offers the most bang for the buck.
Photo: Apple

You need a 2018 MacBook Pro, but there are a bunch of configurations to choose from, with the top model more than twice as expensive as the base one. Of course, Apple is asking you to pay extra for a faster processor, but is the additional cost worth it?

We took benchmarking scores for all the variations of the newest macOS laptop and divided them by the cost of each. The results might well surprise you.

Secret ingredient in new MacBook Pro? Glue. Lots and lots of glue

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A look inside the 2018 MacBook Pro finds lots of bad news, but some good too.
A look inside the 2018 MacBook Pro finds plenty of bad news, but some good too.
Photo: IFIXIT

Apple makes no attempt to have MacBook Pro models easy to repair. The ones released just a few days ago are no exception. We all have to hope that the redesigned key mechanism fixes the previous problems because the keyboard is solidly glued to the battery and speakers. And that’s just the most obvious way that Apple frustrates the do-it-yourself crowd.

But the news isn’t all bad. At least one version of the 2018 MacBook Pro boasts a major battery improvement.

MacBook Pro 2017 suffers from SSD/logic board problem

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MacBook Pro without a Touch Bar
If the SDD in a 2017 MacBook Pro fails, the logic board needs to be replaced, and vice versa.
Photo: Apple

The 13-inch Touch Bar-less MacBook Pro 2017 has a problem that requires the solid state drive and the logic board to be replaced if either one fails. 

This warning comes from Apple, who notified its stores and authorized repair providers of the issue.

MacBook butterfly keyboard problems spawn recall petition [Update]

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MacBook butterfly keyboard
A new petition calls for Apple to recall the MacBook butterfly keyboard, which can fail when a speck of dust gets in the wrong place.
Photo: Apple

The butterfly keyboard in recent MacBooks draws frequent complaints. And these have now escalated to the point where an online petition is requesting that Apple recall every MacBook Pro released since 2016.

These laptops are super-slim, and so are their keyboards. Reducing the thickness left room for very little key travel, resulting in accusations that even a small speck of dust underneath one of the keys can cause it to stop functioning.

Your 13-inch MacBook Pro might need its battery replaced

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Mac
Anyone who bought a 13-inch MacBook Pro (non Touch Bar) in the last year and a half should check if it needs a new battery.
Photo: Ste Smith/Cult of Mac

Apple admits that some MacBook Pro laptops have a problem that causes their batteries to swell up. The company is replacing these free of charge.

This affects only the non-touchbar version of the macOS laptop, and only models with a 13-inch screen. In addition, the device needs to have been produced in a specific timeframe.

Internet freaks out about new MacBook Pro pricing

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The MacBook Pro will be more affordable next year.
The MacBook Pro will be more affordable next year.
Photo: Apple

While Apple is touting the new MacBook Pros as a major evolution of the laptop, the internet is in open revolt over the cost of the new machines.

The new MacBook Pros will set you back at least $200 more than last year’s models, and sometimes much more.

The top-of-the-line 15-inch MacBook Pro, for example, costs an eye-popping $4,299 — without tax, and with no preinstalled software.

Prices are even worse in Europe and Asia, where potential buyers are wondering if it would be cheaper to fly to the U.S. to buy a new machine than get one at home.