Last week we reported on an issue plaguing owners of the 3G iPad 2 hooked up to the Verizon network. A growing number of users have reported a problem with their device that means they have to reboot their iPad to reactivate their 3G data connection. On Friday, Apple issued an official statement to All Things Digital, acknowledging the problem and reassuring users that they are investigating the issue:
We are aware that a small number of iPad 2 customers have experienced connectivity issues with the Verizon 3G network and we are investigating it.
A thread on the Apple Support Discussions forum now spans 9 pages long and is full of reports from disgruntled Verizon customers who are having problems with their iPad 2. The issues begins when 3G is turned off from within the settings app. When it’s turned back on, the data connection does not restore, simply displaying a “Searching…” message where the carrier’s name should be.
The only fix at the moment is to reboot the device while 3G is set to ‘on’ – this restores the data connection upon reboot. It’s likely a fix for this problem will come in a minor iOS software update shortly.