Snapchat promises changes after fierce backlash

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Snapchat
Snapchat lets you video chat with up to 16 people.
Photo: Snapchat

Snapchat has promised to make changes to its app after a Change.org petition attracted more than 1.2 million signatures from disgruntled users.

Snap has endured growing backlash from fans following a controversial redesign, with many calling for the company to revert to its old user interface. Now the company says it is planning adjustments to the Friends and Discover sections.

Snapchat started rolling out its redesign last November, combining the Chat and Stories sections into one and giving Discover its very own page. As it reached a larger number of users, the complaints grew.

Users have been leaving negative ratings and reviews in the App Store and raging on social media. A Change.org petition titled “Remove the Snapchat Update” has attracted a whopping 1.2 million signatures so far.

Snapchat will make changes

Snap has been listening. “We hear you, and appreciate that you took the time to let us know how you feel,” reads its response to the petition. “We completely understand the new Snapchat has felt uncomfortable for many.”

Snapchat won’t give in and revert to its old design. It insists its new look “makes it easier to connect with the people you care about the most.” It also says the new Friends and Discover sections “will adapt to you” the most you use them.

It is planning some changes in response to the complaints, however.

“Beginning soon on iOS, and with Android in the coming weeks, we are introducing tabs in Friends and Discover, which will make it easier to find the Stories that you want, when you want them,” Snap says.

“Once you receive the update, you’ll be able to sort things like Stories, Group Chats, and Subscriptions, allowing you to further customize your own experience on the app.”

We’ll have to wait and see whether those changes appease the millions of users who hate the new design. It seems unlikely at this point, but we have no choice but to adapt. Snap has made it clear its old design isn’t coming back any time soon.

That’s somewhat surprising given that Snapchat growth is disappointing right now. As Instagram continues to steal users with its own Stories feature, you might think Snap would be desperate to please. Obviously it’s not that desperate.