Apple says it will service “functional issues” on Smart Keyboards for the iPad Pro for up to three years, according to internal memos sent to Apple stores and service providers recently.
The company, in the memo sent last week, acknowledged that some Smart Keyboard owners experienced stuck or unresponsive keys as well as non-working Smart Connectors. Apple says it will fix any qualifying keyboards free of charge within three years of the date of purchase. The company will also give a refund to any customer who already paid for service on a Smart Keyboard.
News of the memo first surfaced early today. MacRumors recommends that customers request service through a senior AppleCare adviser because some Apple support employees may be unaware of the new policy.
Apple makes Smart Keyboards for both the 9.7-inch and 12.9-inch iPad Pro. The iPad add-ons retail for $150 and $170 respectively.
The larger iPad Pro debuted in November 2015, with prices ranging from $800 to $1,300 depending on storage and cellular capacity. Apple released the 9.7-inch iPad Pro a few months later at a starting price of around $600.