Apple has launched its new Support app in the U.S., giving customers the ability to get expert help with devices and software — as well as scheduling repairs at the Apple store if necessary — from the comfort of their iOS device.
Handily, the app also provides a catalog of support articles designed to help users fix common issues.
Previously, the ability to book Genus Bar appointments using an app was part of the Apple Store app, but was buried among other features.
Cleverly, the app knows which Apple products you have (courtesy of iCloud), thereby saving you time entering information about the exact model of iMac, MacBook, iPhone or other device(s) you own. That means that not only are users given the right documentation, but if they have to communicate with a support rep, that person will know exactly which devices to refer to.
Finally, the app lets users chat with Apple service experts, and view support case history as well.
The app was previously launched in the Netherlands App Store back in November. Fortunately, whatever user testing Apple had to conduct appears to have gone well, as it’s now available in Apple’s biggest market just in time for the holidays.
Other parts of the world are set to receive the app at a later date.