Apple Store employee restores faith in humanity with simple act


Sometimes, people get it right.
Sometimes people get it right.
Photo: LynnMarie Rink

When LynnMarie Rink and her son, James, got to the Nashville Apple Store to replace his broken iPad last week, they weren’t expecting anything unusual. Of course, for James and his mom, atypical is their way of life.

James has Down syndrome and autism, and uses his iPad to communicate. When he got to the Apple Store last Thursday, he got excited at something out in the mall and ran out of the store at top speed. Unfortunately, there was a big glass wall instead of a door in front of him, and he ran into it face first, causing a little scene with tears and a fat lip.

It was just then that an Apple Store employee came up and offered to help them get their new iPad — and did something amazingly gracious.

When Andrew Wall realized what had happened, the Apple employee simply asked, “What can I do for you?”

“Well, we actually came here today to buy an iPad which was donated to James, but if we’re going to proceed would you be willing to sell it to us and set it up … down here on the floor?” Rink said, describing the experience on Facebook.

Wall sat right down there on the floor with the two customers and helped James set up his iPad.

Special educators call this “meeting the person where they are,” and it applies to any number of situations where a child needs some extra help. The employee at the Apple Store, located in The Mall at Green Hills, did this perhaps on instinct. But his behavior perfectly matched James and his mom’s needs with Apple’s commitment to its customers.

James got his first iPad when he was about 3, and it’s become a crucial for him, according to his mom.

“It turned out to be more than a device to watch videos,” writes Rink on her Facebook page. “It became a way to help James communicate. Because James was born with Down Syndrome, and at six-years-old was diagnosed with Autism, we use his iPad everyday as a learning tool.”

Imagine not being able to communicate with words, and running full force into a glass wall that you didn’t see, and then some retail clerk expecting you to get up and stand at an iPad set up table. Wall did the right thing, meeting James right where he was, on the floor.

It’s stories like this that remind me that people can be pretty great, given the chance.

Source: LynnMarie Rink

Via: Love What Matters

  • Diego

    Faith in humanity restored.

  • Nicnacnic

    Samsung would have done the same thing. And made a TV commercial boasting about it.

    • Greg Woods


      Samsung would have waited until it saw Apple do it, then it would copy the act and make a commercial about it.

    • TechnoBuff

      Snarky and silly comment….. you seem to know Samsung so well ..Dont you?

      • DrMuggg

        We all know Samsung too well.

  • stanhope

    I love this story. I am from Nashville, am in Green Hills all of the time when I am home. This Apple employee deserves some thing special for truly representing the Apple brand. Perhaps Angela can part with a few bucks from her multimillion dollar contract to show this guy some love.

  • bIg hIlL

    Downs Syndrome and Autism can both be traced to poisonous chemical infiltration of the foodchain by Monsanto etc. products, including Roundup Glyphosate.

    • winstonsmith39

      Unsupported Internet comments can be traced to a lack of evidence presented. You’re saying you can prove conclusively that this is the only cause of these two conditions? This might be true (unlikely), but why bring it up in relation to a good story. Go push you barrow somewhere else.

      • bIg hIlL

        Of course you are presenting a narrow seclusive argument that I will not entertain, although I thank you for your input. Requiring evidence, as usual, Google is your friend. Yourself personally is of the belief that store personnel behaviour is more important than your health? You have the opportunity to read something entertaining and the world can go to hell?

      • winstonsmith39

        When you learn to write in clear sentences, your message might have more impact. Reading something online is not proof, so Google is only of some benefit. I don’t doubt that chemicals infiltrate the food chain. I do doubt your assertion of the particular connection without evidence. Correlation is not causation.

      • bIg hIlL

        Exactly the type of response expected from a troll. Thanks.

      • Michael Ladd

        I do not think that word means what you think it means.

      • bIg hIlL

        (in folklore) an ugly cave-dwelling creature depicted as either a giant or a dwarf.

      • winstonsmith39

        You’re the troll. You brought your views into an inappropriate forum. I merely pointed this out.

      • bIg hIlL

        The store customer had Downs and Autism. He required special treatment, which was afforded to him. The store attendant is praised for that. That is the basis of the article. Both Downs and Autism increase daily. If you think this is normal and not worthy of attention then so be it. On the other hand, others, like myself, are more acutely aware of such abnormality and the political suppression of information surrounding such matters, as well as many other matters. I do believe that all citizens have the right to knowledge and although this site is based on IT and the company Apple, that does not seclude it as a platform for knowledge dissemination. The subject of the customer’s health and special needs are the key feature in this news item, but to discuss it you believe is wrong?

      • Michael Ladd

        Yes. Your initial comment is out of context. You simply posted it for your own agenda and amusement on getting an emotional responses on an obviously controversial topic. Weedkiller has nothing to do with the article.

      • bIg hIlL

        I, too, could simply post whatever floats in my head without paying any attention to the conversation, but I won’t. I would appear to be an ignorant knucklehead if I did that.