In the office or on the road, iOS business users have high expectations for IT and internal business apps.
One of the unique traits around iOS devices used in business and enterprise environments is that users have much higher expectations for mobile tools and processes than they do for traditional PC applications, processes, and user experiences. That’s true whether the device is employee-owned or provided by an employer.
It’s easy to see why most iPhone and iPad users have these higher standards. With iOS, Apple has created a platform that is app-driven and offers an incredible selection of apps to users. Apple, and many iOS developers, have done an amazing job of getting rid of anything that stands between the iOS user and the experience of content that they are watching, reading, or creating. That delivers an immersive experience that is unlike the vast majority business or productivity tools loaded on workplace PCs.
The cost of supporting BYOD programs and employee-owned devices is rising.
Bring your own device (BYOD) programs that let employees use their personal iPhones, iPads, and other devices for work purposes are becoming increasingly common. No one doubts that there are advantages to these programs in terms of employee productivity and satisfaction. That said, whether they actually save businesses money or incur outrageous new costs has been a matter of debate in the business and IT circles.
Based on a survey conducted by Osterman Research, such programs do have significant costs associated with them. On average, the study indicates that they will raise IT expenses by 48% between 2011 and 2013. Those costs, while real, may not always be easily seen or quantified in many companies.
More than half of iPad owners prefer to read news and books on their device rather than on paper.
There’s no question that the iPad is incredibly popular and revolutionary. As the device continues to become part of our daily lives, we’re beginning to see the iPad take hold in schools, workplaces, and our homes. What’s the most common task performed on an iPad(or other tablet)?
According to research firm Gartner, the most frequent task is checking email.
In a new report, Gartner used survey data from consumers in the U.S., U.K. and Australia that was recorded in a diary-style format at the end of last year. Email was the most common task performed on a tablet but a more interesting observation from Gartner is that people are largely using tablets as a way to replace tasks that previously involved printed and paper in one form or another.
The report stopped well short of saying we’re going to become a paperless society in the near future, but it did identify some interesting trends.
Millennial workers view BYOD as a right and device security as their personal responsibility
Enterprise security vendor Fortinet decided that the best way to understand members of the millennial generation (or Gen-Y) and their potential impact on IT and security policies was to ask them directly for their views on technology in the workplace. What Fortinet learned will probably keep CIOs and IT leaders up at night.
Most millenials view BYOD programs and the ability to choose the technology they use for work as a right rather than a privilege and have few qualms about outright ignoring policies that restrict that right – even in situations where they know that important data breaches could be the result.
Most worrying for IT leaders, however, is that most young workers feel that device and data security is their personal responsibility even when sensitive business data is stored on or accessed from their personal iPhone, iPad, or other device.
Personal clouds can cause professional headaches in the workplace
One of the challenges that the BYOD and consumerization trends are creating for IT departments is employee use of public and/or personal cloud services. We’ve covered some of the big challenges this presents in terms of data security and ownership as well as the potential business continuity problems stemming from multiple versions of documents stored across different cloud services by multiple employees.
IT concerns may be more common and well-known, but there are cloud-related issues that employees need to consider as well – particularly if they use a work email address to register for a service, access a service from work, or use a service to store or transfer work-related files.
The iPhone and iPad are revolutionizing business as we know it, causing companies to throw out old playbooks that mandated strict control over every piece of technology in the workplace. That revolution is liberating workers everywhere to choose their own devices, pick the best apps, and enjoy using technology in the office for the first time since… well ever.
All this month, we’re going to spend time highlighting the businesses helping to power that revolution: companies that take iPhones and iPads into the office and let them drive and control all the enterprise systems in place in your workplace.
Is peer pressure driving the the BYOD trend rather than pressure from workers?
BYOD is certainly one of the biggest technology buzzwords right now. The concept of users supplying their own iPad, iPhone, or even their own MacBook can create challenges for IT, but it can also provides advantages. Users choosing the devices and apps that they feel most comfortable and productive using is one. Businesses not needing to pay for mobile devices themselves or plans to support them is another.
One of the basic assumptions when it comes to considering, testing, and implementing a BYOD program is that the ability to bring personal tools into the workplace is something that users ultimately want and think will improve their work. The rest of the discussion, including practical issues like device or data management and the range of devices to be support, is predicated on this core assumption that BYOD is desirable on the part of users.
But what if that isn’t really the case? According to a report based on research in Australia and New Zealand, that may not be the case and it may actually be a form of peer pressure driving the BYOD revolution more than pressure from users.
Farming and agriculture are among the unusual places to find iPads at work
It doesn’t take a huge stretch of imagination to picture some of the ways that the iPad can be used in the workplace. The idea of it as a sales tool, an electronic medical chart, and as a digital textbook device all come immediately to mind as common on-the-job iPad uses. But the iPad’s versatility lends itself to a variety of industries and jobs that you’ve probably never considered.
One example is agriculture management from the cab of a farm combine – one of the unexpected places to find the iPad that Hard Candy Cases CEO Tim Hickman mentioned to me during a recent conversation. His company, which also produces the ruggedized Gumdrop Cases, has received bulk orders for iPad from some surprising sources and has led to iPad adoption in places beyond where most of us would expect. I decided to follow up on that conversation with some research of my own.
You may be able to get reimbursed for LTE charges on your new iPad
If you bought a new iPad with LTE today, you may already be using it at the office or planning to do so on Monday morning. The iPad is a great business device and it’s becoming more commonplace for workers to provide their own smartphones and other mobile devices. The addition of LTE really bumps up what you can do on the road or after hours.
But that LTE service, which expands how productive you can be away from your desk comes with a price tag that you’re probably paying out of your own pocket. If you regularly use LTE (or even 3G) service on your new iPad or other device for work, should your employer be footing part of the bill?
When it comes to the consumerization of IT, there general perception is that IT professionals are very resistant to allowing the use of so-called consumer technology like the iPhone and iPad along with various personal cloud services. While it is true that many IT departments are hesitant about some aspects of this movement, they aren’t as fully resistant to consumer technology in the workplace as media reports would make you believe.
In fact, the results of a recent study looking at the use of personal computing technologies in the enterprise indicate that many IT departments are actively embracing the iPhone and iPad and the entire consumerization trend. The study, being reported by Business Computing World in the UK, included more than 600 senior executives around the world and turned up some surprising results – including how much money goes into managing employee-owned devices.