J.D. Power Names Apple Top Dog In Smartphone Customer Satisfaction For 9th Time In A Row

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J.D. Power & Associates has released its latest semi-annual smartphone customer satisfaction survey, and Apple once again sits at the very top of the list.

Apple has won the industry survey 9 times in a row now, and J.D. Power notes that Apple continues to do “particularly well in physical design and ease of operation.”

Motorola Atrix HD Beats Galaxy Note II, iPhone 5 In Customer Satisfaction Survey

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How happy are you with your smartphone? According to a survey of 92,825 smartphone user in the United States, the Motorola Atrix HD delivers the most satisfaction with an impressive 8.57 out of ten. Another Motorola device, the Droid RAZR M, is ranked second with 8.5 out of ten, while the iPhone 5 is ranked fifth with just 8.23 out of ten.

Why Do Apple Customers Love The Genius Bar? It’s Free

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"I got this."

If you’ve owned an Apple device for any extended period of time — whether it’s a Mac or iOS device — you’ve most likely encountered the Genius Bar at the back of every Apple retail store, where friendly, fresh-faced youths in blue t-shirts diagnose your problems and quickly provide a fix. Apple is one of a small few companies that offers such a terrific service, and according to a recent study, 90% of its customers love it.