The official Apple Support app for iOS has expanded its reach to 20 new countries and regions.
Free to download, the app provides users with technical support for Mac, iOS, and other Apple devices. It also provides the option to call, chat, or email an Apple Support representative.
Fitbit is buying Pebble and killing its existing lineup of wearables to focus on new ones — but it won’t be dropping support for those devices right away. Pebble today confirmed that its software and services will continue to run through 2017.
Apple has launched its new Support app in the U.S., giving customers the ability to get expert help with devices and software — as well as scheduling repairs at the Apple store if necessary — from the comfort of their iOS device.
Handily, the app also provides a catalog of support articles designed to help users fix common issues.
Apple is rolling out a new Support app that lets users get expert help with devices and software, and schedule repairs at the Apple store. The app also offers a catalog of support articles to help users fix common issues.
IBM has now deployed over 90,000 Macs since joining forces with Apple in July 2014, and it is on track to surpass the 100,000 milestone in early 2017. As its Mac user base rises, the company has found that the need for technical support has fallen.
Lazy iOS app developers better watch out.
The purge is coming.
Apple released a redesigned support site for desktop and mobile Friday afternoon, using its official Twitter account to call it out.
Now you’ll spend lest time trying to figure out the support site itself, Apple hopes, and get to the help you need faster, whether you’re using your iPhone, iPad or your Mac.
It used to be that if you wanted to zoom any window on your Mac to see as much of the content inside it as possible, you’d hit OS X’s green button in the upper left of the window.
As of OS X Yosemite, the green button turned into a “full screen” trigger, zooming any window out to completely fill your Mac’s monitor.
If you hate that behavior, here’s an easy way to get the original zoom feature without the full screen.
If you have a 2011 MacBook Pro that is wonking out like it was haunted by a Japanese ghost, you’re not the only one. It appears that a massive number of early-2011 MacBook Pro owners with AMD graphics are having issues with system crashes and hardware problems, with failure rates reaching a critical mass in recent weeks.
If you bought an iMac between late 2011 and mid 2012 and your graphics have been acting up, you’re not alone… and Apple just might fix your iMac for free.
The official Evernote app for iOS now allows you to mark up images, PDFs, and notes thanks to the Skitch integration added in its latest update today. The release also brings shortcuts, recent notes, the ability to submit support requests, and more.
It’s not uncommon for new Macs to have issues that require a firmware upgrade down the line to fix, and it looks like that’s true of the new Haswell-boasting MacBook Airs, which are reportedly having a lot of problems with their new 802.11ac WiFi chips.
We’ve been drooling over the next-generation MacBook Pro since Apple unveiled it at WWDC earlier this month, and we thought we knew all there was to know about its gorgeous high-resolution Retina display. However, Apple surprised us with a new FAQ page on its website this morning, which reveals a number of things about the notebooks new screen that we hadn’t heard before, which will help you make the most of your new display.
Here are a few of the things that you may be interested in.
There are a handful of intrinsic beliefs that Apple has as company – most of which came from Steve Jobs. The constant focus on building experiences rather than just products is one of them. Another is that Apple looks forward and not backward when it comes to technology. The company simply acknowledges that to offer its users truly great new experiences (and products), it cannot hold onto (and be held back by) outdated technology.
Apple often gets criticized for pushing its technologies and its users forward, particularly in business and enterprise IT circles. Despite that criticism, Apple may be doing companies (and users) a big favor by not supporting older Macs and OS X releases indefinitely as Microsoft does with Windows XP – and that advantage isn’t just about better products.
An IDC study commissioned by Microsoft discovered that supporting XP now costs companies and schools five times what it would cost them to support Windows 7 – making Apple’s forward-looking policy not only technically advantageous but also significantly less expense in the long run.
One of the features iPad users have been consistently calling for since the device made its debut back in 2010 is multi-user support, which would allow families and small businesses to share one device between a group of people who all have their own account, with their own wallpaper, their own apps, and their own settings.
According to one iOS developer who recently contacted Apple about this feature, the Cupertino company is aware of the issue, and it is currently being “investigated by engineering.”
Speak to most IT people about supporting Macs and you’ll hear the conventional wisdom that Apple doesn’t care about selling to large businesses or supporting enterprise customers. It’s an argument that has been made for years and it isn’t without some truth. But, like the conventional wisdom about Apple products always being more expensive than their competition, it’s starting to get a little stale.
MacWindows reiterated the story this morning while covering Forrester’s prediction that enterprise customers will spend $47 billion dollars on Macs and iOS devices within the next two years.
I’ll be one of the first to admit that Apple rarely behaves like other enterprise hardware vendors. The idea of offering up an 18 month or longer product roadmap, for example, runs completely counter to Apple’s DNA. But that doesn’t mean that Apple completely ignores its business and enterprise customers to the extent that is often portrayed.
Yahoo has decided to do some pre-Spring cleaning and has announced they will no longer be supporting their lesser used apps. This may make some of you Yahoo app addicts sad, but for the rest of us, I’m sure we won’t mind. Yahoo has stated that as the mobile space moves at an insane rate, they too must keep up with what users want and are looking for in today’s market. That’s why they have decided to cease support of the following apps in order to make room for the future:
Following the release of iTunes U for iOS last week, Apple has introduced a new support section to its website that is aimed at students and teachers who are interested in adopting the new app. The support notes cover things like creating new iTunes U courses, creating course podcasts, and marketing your institution’s content.
Apple released Mac OS X 10.6.8 last week while I was traveling and I managed to find a nice Wi-Fi connection to use to update my 13-inch MacBook Air. I didn’t get to spend a lot of time with the new OS release until today. I found something nice while looking through the System Profiler for any changes. Mac OS X 10.6.8 had added TRIM support to all Macs that have SSD drives installed — a feature that will benefit my MacBook Air.
Apple has revised their support.apple.com website today. The new site has a cleaner look with most of the popular items accessible and immediately visible. I happened to run into it tonight while checking the status of an AppleCare auto-enrollment for a new iMac that was purchased last week-end.
Apple has updated Find My iPhone today to improve support for devices that are offline.
Think recent reports that Mac malware is a very real threat are just another example of security researchers crying wolf? Think again.
An AppleCare support representative says that not only are call centers being inundated with reports about the MacDefender malware, but that Apple employees who help customers remove it from their computer can be fired.
Would it surprise you to know that the iPad 2 suffers from a bug that causes universal color gamma issues during video playback, resulting in low contrast and washed out blacks?
I tried to look up something this Sunday morning on Apple’s Discussion Forums and they were down. Now fast forward to this evening after all the obligatory Sunday events and the sites back up along with a big surprise. Apple has launched Apple Support Communities. The site is back up in a big way.
Apple Support Communities are a revised version of Apple’s popular discussion forums. The site now makes it easier for Mac, Mac OS X, iPhone, iPod touch, iPad, and iOS users to find answers to problems or questions they might have.
The new MacBook Air is a remarkably solid wafer of hardware, especially after the recent EFI Firmware Update that solved the occasional issue of graphics corruption when the Air wakes up from sleep.
It looks, though, like there may be a new crisis brewing and a new glitch to address, this time with the Air’s ability to play nice with he official USB Ethernet Adapter.
