An anonymous Apple Store employee says that people who work in the stores have become more like “car salesmen or Best Buy employees.”
The disgruntled employee says that Apple’s shift to services means that staff are pushed to sell add-ons like AppleCare.
Apple has partnered with Best Buy to make it even easier for customers to obtain service and repairs.
Nearly 1,000 Best Buy stores across the U.S. can now fix your Apple devices. They are offering same-day fixes for iPhone with trained experts who use genuine Apple parts.
Apple is expanding its pilot repair program for vintage Macs.
Both the 11- and 13-inch MacBook Air machines released in mid-2012 will remain eligible for service at Apple Stores worldwide until August 31, 2020. That’s despite them being added to Apple’s vintage and obsolete products list on August 31, 2018.
Apple is set to unveil its last earnings report of 2017, and it’s expected to be one of the company’s biggest Q4 results ever.
Wall Street analysts are eager to see how many iPhones Apple sold during the quarter, which included a few days of iPhone 8 and iPhone 8 Plus sales at the end. Apple CEO Tim Cook and CFO Luca Maestri will be hopping on the call with investors at 2 p.m. Pacific today. Naturally, we’ll be here live-blogging all the action.
Come join the fun:
Apple is no longer providing repairs or service for the sixth-generation iPod nano.
The device was added to the company’s list of vintage and obsolete products on August 30, and a memo distributed to Apple stores and Authorized Service Providers confirms that repairs are no longer being carried out… unless you live in California.
Apple has extended its service coverage for the first-generation Apple Watch. If you have a unit with a separated sensor panel, you can get it repaired for free by visiting Apple or an authorized service provider within three years of your purchase date.
Apple delegates have officially opposed the so-called “right to repair” bill in Nebraska that would make it easier for consumers to repair its products.
Should the bill be passed, Apple could be forced to give users and third-party repairers access to its components and service manuals. Company representative Steve Kester warned Nebraska would become a “Mecca for bad actors.”
If your iPhone 3G breaks a month from now, prepare to be mostly out of luck.
Apple has released a list of devices that will stop receiving repair and parts service in Apple Stores on June 9.
In the not-so-distant future, we’ll use smartphones to control nearly everything around our homes. We already have smart light bulbs, thermostats, locks and appliances, but we lack a central platform for all these devices.
That’s all going to change this fall when Apple releases iOS 8 with HomeKit, an important new protocol for developers. This will create the kind of universal platform that could revolutionize home automation.
Having a hard time connecting to the Internet on your Three smartphone this morning? You’re not the only one. The British carrier has confirmed that it is currently suffering a glitch that is affecting data services across the whole of the U.K., but it promises it is working to fix it.
If you’ve owned an Apple device for any extended period of time — whether it’s a Mac or iOS device — you’ve most likely encountered the Genius Bar at the back of every Apple retail store, where friendly, fresh-faced youths in blue t-shirts diagnose your problems and quickly provide a fix. Apple is one of a small few companies that offers such a terrific service, and according to a recent study, 90% of its customers love it.
It seems early iPhone 4S adopters the world over have discovered a new issue with Apple’s latest handset. No, it has nothing to do with poor battery life, but rather a complete loss of signal for no apparent reason. To be clear, this isn’t a new “antennagate” — the issue does not occur while holding the device in a certain position — it’s a new problem that causes the device to lose its signal randomly. Users report they can be enjoying a full five-bar signal one minute, then be greeted by that frustrating “No Service” status the next.
We have no doubts at Cult of Mac that iPhone 4S sales this week-end are going to be a blow out and the first thing people will probably try to do after obtaining their iPhone 4S is to converse with Siri. Well it looks like this morning with way too many people to talk to Siri has gone offline or maybe its just out on a coffee break.
I had a late day yesterday and I’m only now getting around to playing around with and testing Siri. I think the rest of you might have worn it out since it isn’t as snappy as it was yesterday when I tried a few preliminary requests.
Apple is getting set to launch a brand new service that will compliment iCloud called iTunes Replay. The service will allow users to re-download and possibly stream movies they have previously purchased through iTunes, and could go public within the coming weeks.
Today, Apple announced a new service called iCloud which will be available this fall. Apple’s iCloud will be free for iOS 5 and OS X Lion users. Users that sign up for iCloud will be able to retain their me.com or mac.com email address and all of their MobileMe mail, calendars, contacts, and bookmarks will move to the new service.
An Apple cloud service has been one of the main focal points for a lot of recent speculation, and a new job listing on the Apple website confirms that the company is currently putting together a crack team of people to build “the future of cloud services at Apple.”
The listing is for a “Cloud Systems Software Engineer” – a full-time role in a “small team” based at the company’s main Cupertino campus. In true Apple style the listing doesn’t reveal a lot of information about this cloud service, however, it does state that the team will be responsible for writing software “which forms the foundation” for some of Apple’s “most exciting new products and services.”
Apple’s only attempt at cloud services so far has been MobileMe, which has left a great deal to be desired for many of its users. Recent rumors claimed that a revamped MobileMe service would soon go live, featuring a digital storage function similar to iDisk which would enable users to store content that could be streamed to iOS devices.
Since Apple has only just started advertising for people to build their new team, it doesn’t look like the cloud service will be launching anytime in the immediate future. It is believed cloud services will be a big part of iOS 5, so the first we hear about it could be at WWDC in June.
Interestingly, since this job listing became famous, it seems to have been removed by Apple.
[via AppleInsider]
