It turns out that things made out of thin pieces of aluminum will bend under enough force. Who’d have thought it? But fortunately for those who are experiencing the well-documented “Bendgate” issue with a new iPhone 6 and 6 Plus, Apple is not ignoring the problem: The company will replace devices under warranty so long as they pass a visual inspection.
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Apple has recalled 64GB and 128GB flash storage drives that were used in the previous generation MacBook Air. The systems were sold during June 2012 and June 2013, and those affected qualify for a free flash storage drive replacement at their local Apple retail store, or authorized service provider.
Battery life on the iPhone 5 is pretty good when you compare it to other high-end devices with LTE connectivity, so if you’re having to charge yours more than normal, then you may need a new battery. But don’t worry — battery replacements are relatively cheap, and they’re so easy, you can probably do them yourself.
Teardown specialists iFixit show you how in a new five-minute walkthrough video.
Last year, Apple announced that a “small number” of 1TB Seagate hard drives used in 2011 iMacs could fail under certain conditions, and were eligible for a free replacement. Now Apple’s extended that program to all iMacs sold between October 2009 and July 2011.
According to the new support page, if you have a 21.5 or 27-inch iMac with a 1TB Seagate hard drive, Apple or an Apple Authorized Service Provider will replace the hard drive free of charge. They’ve even included a handy little form to figure out if your iMac is affected. (My 2009 27-inch iMac luckily isn’t).
One thing to keep in mind is that you don’t necessarily have to bring your iMac back to the Apple Store: in some areas, if you contact an AppleCare representative, you can take advantage of an in-office or home repair option, so if you are going to get your hard drive replaced and don’t want to lug forty pounds of aluminum and silicon to your local Apple Store, ask about this option.
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Apple has been forced to pay a couple in Tokyo, Japan, ¥600,000 (approx. $7,400) for medical fees and pain and suffering after their first-generation iPod nano spontaneously burst into flames, causing burns to the hand that took more than a month to completely heal.
Imagine having your iPhone stolen while you’re out with your friends one night, then discovering that the thief who stole it had the audacity to return it to an Apple retail store for replacement after you had it blocked. Thanks to Apple’s policies on theft, that’s exactly what happened to Scott Barkley from Toronto.
It seems Apple’s stock of refurbished first-generation iPod nanos has now run out following the launch of its worldwide replacement program last month. Customers who have applied for a replacement device in recent weeks report that they are now set to receive the current sixth-generation model instead.
Following the launch of a new worldwide replacement program for the first-generation iPod nano last week, users have begun receiving their replacements today, and they’re just like new — only without the overheating issue.
A trademark feature at Apple retail stores all over the world is the Genius Bar. Operated by a group of Apple experts, the Genius Bar allows any Mac or iOS device owner to take their device to their nearest Apple store and get technical help, repairs, or replacements.
Along with Apple experts, the Genius Bar sports a line of MacBook Pros which Apple staff use to diagnose problems, order parts for repairs, check the status of your product’s warranty, and more. In this “post-PC” era, however, those MacBook Pros are set to be replaced by the iPad.
Apple has initiated a replacement program for the first-generation iPod nano due to an overheating issue with the battery inside of the device. The problem was recognized by Apple several years ago and they offered replacements to customers on a case-by-case basis. A number of foreign government agencies in Europe and Asia investigated the defect and last year the Japan trade ministry forced Apple to tell customers about the replacement website on Apple’s Japanese website.