All items tagged with "replacement program"

Apple not replacing all batteries on iPhone 5 defective list

dead battery

Apple isn’t replacing all iPhone 5 devices suffering from short battery life.

Earlier this week it was announced that Apple was replacing certain iPhone 5 models, sold between September 2012 and January 2013, due to a problem related to the devices’ battery life.

According to certain customers, however, things are not quite as straightforward as they may seem.

Some users, who fulfilled the criteria in terms of their iPhone 5 serial number, were still denied the free device replacement after Apple added additional tests. One iPhone user in Queensland, Australia said that she was told by an Apple Store employee that while the battery was “borderline” defective (it allegedly ran for only a couple of hours after charging) it was “not close enough” to warrant a free replacement. The customer was then asked for $99 in order for the Apple staffer to install a new battery.

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Apple Introduces MagSafe Adapter Replacement Program

Apple Introduces MagSafe Adapter Replacement Program

Has your Mac’s MagSafe adapter been worn down to the wires? Apparently, many people have experienced problems with MagSafe power adapters damaging where the cord and connector meet. So much so, in fact, that Apple had to redesign the MagSafe adapters to the L-shaped ones we know and love today just to try to resolve the problem, but to no avail.

No worries, though. Apple has launched an official Adapter Replacement Program for customers with damaged cables and broken hearts. There are now steps in place for getting your MagSafe adapter replaced and your money refunded.

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Apple Will Fix Bottomless MacBooks With New Replacement Program

Apple Will Fix Bottomless MacBooks With New Replacement Program

Apple has launched a new replacement program for customers with white MacBooks who have seen their rubber base separate itself from the plastic casing and leave their notebooks with an exposed undercarriage.

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