Repair

Apple can now repair faulty products in your home

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Right to Repair
Apple's first 5nm chips are expected to ship in iPhone and iPad this year.
Photo: iFixit

If you have a broken Apple product and you can’t make it to the Genius Bar, you might be able to ask Apple to come to you. The company is now offering at-home repairs in select cities throughout the United States.

You can schedule a visit from Go Tech Services, an Apple Authorized Service Provider, through the Apple website.

Your cracked Apple Watch might be eligible for a free repair

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Cracked-Apple-Watch
Sadly, you won't be covered if your Apple Watch looks like this.
Photo: Jim Merithew/Cult of Mac

You may be eligible for a free repair if you have an Apple Watch Series 2 or Series 3 with a cracked display.

Apple has confirmed that cracks may be formed along the rounded edge of an Apple Watch display “under very rare circumstances.” Eligible units will be fixed at no cost to the user.

Got an Apple Watch 3 in need of repair? You could get a free upgrade

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Save big on the Apple Watch Series 3
Get your Apple Watch for under $200.
Photo: Ste Smith/Cult of Mac

If you have an Apple Watch Series 3 in need of repair, there’s a chance Apple will upgrade it to a Series 4 model at no extra cost.

Apple has given retail staff and Authorized Service Providers permission to give out newer units in some cases because Series 3 devices are in short supply. It’s not yet clear if this is a permanent or temporary move.

Here’s what you’ll find inside the new iPad Air

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iPad Air 3 teardown
The new iPad Air, torn apart.
Photo: iFixit

The new iPad Air has suffered a customary teardown after finding its way into the hands of iFixit.

As expected the device shares a lot in common with the 10.5-inch iPad Pro. But if you look closely, you’ll find Apple has made a whole bunch of big changes that make this more of a mid-range iPad than a smaller flagship.

Here’s what was found under its hood.

2018 MacBook Air teardown confirms repairs aren’t so painful

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2018 MacBook Air teardown
See what's inside the new MacBook Air.
Photo: iFixit

Even if you take good care of your new MacBook Air, there’s always a small chance something could go wrong. But it is a lot easier for Apple and its Authorized Service Providers to fix the new ultraportable than other Apple notebooks.

A new teardown reveals all the changes Apple has made to make swapping components simpler.

Apple made 2018 MacBook Air battery replacements easier

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MacBook Air 2018
Battery replacements will be faster, more affordable, and environmentally-friendly.
Photo: Apple

Buyers of the new MacBook Air will be pleased to know that it’s much easier to perform a battery replacement.

Apple has glued its battery in place again, but according to a leaked internal document, it will provide authorized repairers with the tools required to remove it so that it can be easily swapped out when necessary.

iPhone XR repairs are surprisingly cheap

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The iPhone XR will feature Haptic Touch. But just what is that?
You should still buy AppleCare+.
Photo: Apple

Apple has confirmed its pricing for iPhone XR repairs and it’s surprisingly reasonable.

It will certainly leave a dent in your bank account if you break your screen without AppleCare+, but repairing an iPhone XR doesn’t cost much more than repairing an iPhone 8. It’s considerably cheaper than fixing an iPhone XS or XS Max.

Apple expands pilot repair program for vintage Macs

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MacBook Air in 11-inch and 13-inch sizes.
Apple isn't giving up on the mid-2012 MacBook Air just yet.
Image: Apple

Apple is expanding its pilot repair program for vintage Macs.

Both the 11- and 13-inch MacBook Air machines released in mid-2012 will remain eligible for service at Apple Stores worldwide until August 31, 2020. That’s despite them being added to Apple’s vintage and obsolete products list on August 31, 2018.

Apple won’t give your older MacBook an improved keyboard

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Apple MacBook Pro keyboard
How’s the sound on your 2018 MacBook Pro?
Photo: Apple

Apple refreshed its MacBook Pro lineup last week, and faster Intel processors weren’t the only thing to be excited about. The update also brought a quieter keyboard that’s less prone to being ruined by dust.

Unfortunately for existing MacBook and MacBook Pro owners, Apple won’t fit its newer keyboard into older machines — not even if yours is in need of repair.

iOS 11.3 breaks some iPhone 7 microphones

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iPhone-7
How’s your iPhone 7 mic after updating to iOS 11.3?
Photo: Ste Smith/Cult of Mac

Apple’s recent software updates have broken some iPhone 7 and iPhone 7 Plus microphones.

Users report that they cannot be heard during calls since updating to iOS 11.3 or later. Apple has advised Authortized Service Providers that they can initiate repairs if necessary — even on devices that are no longer covered by a warranty.

iOS 11 also breaks genuine Apple displays on repaired iPhones

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Cult of Mac buyback

Photo: Warren R.M. Stuart/Flickr CC

Apple’s most recent iOS updates are causing problems with iPhone displays that have been fitted by third-party repairers. It was initially believed that unauthorized parts were the cause of the issue, but it seems there’s something bigger happening under the hood of your devices.

Even genuine Apple displays don’t work properly if they’re not installed by Apple.

Apple pilots U.S. repair program for 2011 iMac

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The 2009 unibody iMac proved a watershed design for Jony Ive and Apple.
Apple went all-in on unibody design in 2009.
Photo: Apple

Apple is launching a pilot repair program in the U.S. for iMac models released in mid-2011.

The machines will be classified as “vintage” next month, but for a short time, Apple will allow its stores and Authorised Service Providers to continue carrying out repairs.

Apple will upgrade some iPhone 6 Plus units in need of repair

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iPhone 6 Plus
You may be in for a treat when you visit the Genius Bar.
Photo: Ste Smith/Cult of Mac

If you have an iPhone 6 Plus in need of replacement, you could be in line for an upgrade to iPhone 6s Plus. An internal document distributed to Apple Authorized Service Providers gives permission for units to be upgraded until the end of March, though no reason is given.

Apple will no longer repair or service your sixth-gen iPod nano

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iPod nano
Don't ask Apple to fix your broken sixth-gen iPod nano.
Photo: Apple

Apple is no longer providing repairs or service for the sixth-generation iPod nano.

The device was added to the company’s list of vintage and obsolete products on August 30, and a memo distributed to Apple stores and Authorized Service Providers confirms that repairs are no longer being carried out… unless you live in California.

Europe wants to loosen Apple’s control on device repairs

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iPad Mini 4 teardown by iFixit
The EU wants gadgets that are easier to fix and upgrade.
Photo: iFixit

Future iPhones and MacBooks will be more robust and easier to repair if the European Commission has its way.

Parliament is pushing for gadget makers like Apple to prolong the lifespan of their products by eliminating planned obsolescence and making it easier for consumers to repair and upgrade their devices.