The South Korean company has been forced to recall 2.8 million washing machines in the U.S. following reports that they are falling apart during use. One unlucky customer suffered a broken jaw when the top of their unit blew off.
Fans have mourned the loss of the Galaxy Note 7 — perhaps the best smartphone released in 2016 — and while a small few are determined to cling onto the device despite the risks, most have handed theirs back and moved on.
The whole debacle is going to cost Samsung billions in lost revenue, and it will likely take years for the South Korean company to regain the trust it has lost. But just how detrimental could the problem be for Samsung’s smartphone business?
Join us in this week’s Friday Night Fight as we discuss Samsung’s chances of recovering from the Galaxy Note 7 nightmare.
The South Korean company initially believed that defective batteries from a certain supplier were the problem, but after replacement units with new cells started catching fire, Samsung has been unable to pinpoint the cause of the issue.
Samsung’s mistake of shipping Galaxy Note 7 smartphones that have a tendency to explode could have boosted sales of the iPhone. According to a new survey, 26 percent of people who returned the hot handset are switching to Apple.