Apple has beaten Samsung in the American Customer Satisfaction Index for 2016 — but only just. While both companies scored exactly the same in 2015, Apple managed to grab an extra point to claim first place all for itself this year.
After Samsung and LG announced exciting new iPhone rivals at Mobile World Congress this week, we’ve had heated debates behind the scenes hereover whether Apple’s smartphone can still compete against the big guns in an increasingly competitive smartphone market.
Without features like wireless charging, water-resistance, and expandable storage, will it be harder for Apple to reverse slowing iPhone growth? Or are these things just gimmicks that the iPhone doesn’t need, and will have been forgotten just a few years down the line?