J.D. Power Explains How Samsung Beat Apple In Tablet Satisfaction Survey

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Last week, we reported that Samsung had beaten Apple and claimed the top spot in J.D. Power’s latest tablet satisfaction survey. On closer inspection of its findings, it was unclear how the South Korean company had earned first place after its tablets received lower ratings than the iPad in so many areas.

J.D. Power has since explained why that’s the case.

J.D. Power Names The iPhone The Best Smartphone For The Second Time This Year

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Sources in Apple's Chinese supply chain think the iPhone will shrink again next year. We're not convinced. Photo: Apple
Sources in Apple's Chinese supply chain think the iPhone will shrink again next year. We're not convinced. Photo: Apple

As they are wont to do, J.D. Power Associates has just released its second Wireless Smartphone Satisfaction Study for 2013. Guess what? The iPhone is on top again, the second time since it claimed the title of king of all smartphones in J.D. Power’s previous Wireless Smartphone Satisfaction Study back in May.

iPhone Tops J.D. Power’s Smartphone Satisfaction Rankings For Fifth Year Straight

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happy iPhone purchase Reuters

Apple has gone and topped the J.D. Power rankings for smartphone satisfaction. Again.

This marks the tenth straight time Apple has dominated the likes of Nokia, Samsung, HTC, and Motorola in the bi-annual poll, and with the iPhone 5s shattering sales records on opening weekend, the streak looks like it might continue for some time.

This year’s survey included a breakdown of smartphone satisfaction by carrier for the first time ever and revealed Verizon customers are slightly happier with the iPhone than those on AT&T, with scores of 861 and 856 respectively.

Here’s the full breakdown: