All items tagged with "J.D. Power"

Apple loses title of best tablet maker to Amazon in latest J.D. Power rankings

Photo: Apple

Photo: Apple

Back in May, Apple’s iPad regained its illustrious titles as the top tablet according to the J.D. Power’s U.S. Tablet Satisfaction survey.

Fast forward five months, and Apple’s lost the title… to Amazon, of all companies. Is this even real life?

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iPad regains title as top tablet in J.D. Power rankings

ipad

Apple has regained its crown as J.D. Power’s top tablet maker in the world, according to the company’s latest U.S. Tablet Satisfaction survey.

Samsung knocked the iPad off the top post last year, but after surveying 2,513 tablet owners Apple came out on top in 2014 with a score of 830, dominating in every category except cheapness.

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J.D. Power Explains How Samsung Beat Apple In Tablet Satisfaction Survey

iPad-Air

Last week, we reported that Samsung had beaten Apple and claimed the top spot in J.D. Power’s latest tablet satisfaction survey. On closer inspection of its findings, it was unclear how the South Korean company had earned first place after its tablets received lower ratings than the iPad in so many areas.

J.D. Power has since explained why that’s the case.

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J.D. Power Names The iPhone The Best Smartphone For The Second Time This Year

iphone-5s-shop-le-monde-edit

As they are wont to do, J.D. Power Associates has just released its second Wireless Smartphone Satisfaction Study for 2013. Guess what? The iPhone is on top again, the second time since it claimed the title of king of all smartphones in J.D. Power’s previous Wireless Smartphone Satisfaction Study back in May.

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iPhone Tops J.D. Power’s Smartphone Satisfaction Rankings For Fifth Year Straight

happy iPhone purchase Reuters

Apple has gone and topped the J.D. Power rankings for smartphone satisfaction. Again.

This marks the tenth straight time Apple has dominated the likes of Nokia, Samsung, HTC, and Motorola in the bi-annual poll, and with the iPhone 5s shattering sales records on opening weekend, the streak looks like it might continue for some time.

This year’s survey included a breakdown of smartphone satisfaction by carrier for the first time ever and revealed Verizon customers are slightly happier with the iPhone than those on AT&T, with scores of 861 and 856 respectively.

Here’s the full breakdown:

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AT&T Tops Verizon For The First Time Ever In J.D. Power Rankings

ATT-Logo

Since the dawn of time, Verizon has dominated customer satisfaction rankings thanks to its network reliability and customer service. Sadly, the king has been overthrown as AT&T topped J.D. Power’s latest rankings for wireless care satisfaction for the first time ever.

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iPad Tops J.D. Power Customer Satisfaction Survey For Second Year Running

iPad-jd-power-award

The iPad has earned first place in the J.D. Power and Associates customer satisfaction survey for the second year in a row, just a month after Apple’s iPhone secured the award for the ninth time. The popular slate scored 836 out of a possible 1,000 points having been rated on performance, ease of operation, styling and design, features, and cost.

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J.D. Power Names Apple Top Dog In Smartphone Customer Satisfaction For 9th Time In A Row

iphone-5

J.D. Power & Associates has released its latest semi-annual smartphone customer satisfaction survey, and Apple once again sits at the very top of the list.

Apple has won the industry survey 9 times in a row now, and J.D. Power notes that Apple continues to do “particularly well in physical design and ease of operation.”

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