All items tagged with "help desk"

SeedCode Helps You Build Secure And Private Chat Into FileMaker Databases

SeedCode Helps You Build Secure And Private Chat Into FileMaker Databases

FMChat add chat/messaging features to FileMaker database.

SeedCode has announced a new and very impressive template/add-on for FileMaker Pro 12 and FileMaker Go that let’s FileMaker developers build real-time instant message style chats into FileMaker database systems. The new template, dubbed FMChat is built entirely using FileMaker 12, which means that no additional backend system is needed to use it.

FMChat is particularly impressive in that it allows chat participants to interact with each other and with database content. It’s even designed with automation in mind. Chat sessions can be used to trigger scripts and automated actions. Potential actions appear as links in the chat transcript. The template can be used in a number of different ways but some examples include approving purchase orders, accepting event invitations, and closing help desk cases.

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Is Apple’s Genius Bar The Future Of The Corporate Help Desk?

Is Apple’s Genius Bar The Future Of The Corporate Help Desk?

Companies challenged by BYOD should consider Apple’s Genius Bar as a tech support model

One of concerns for IT departments as first iPhones and then iPads and other consumer-focused technologies began creeping into the workplace is how to support the personal devices and apps of employees. That issue took center stage this week as security vendor Fortinet identified that most millennial workers feel that support and security for their mobile devices and other technologies is their responsibility and not the responsibility of an employer or IT department.

What that means is that many IT departments may need to rethink what technical support means. That isn’t a new concept. Various studies and reports have shown that members of Gen-Y prefer to engage support resources using a range of technologies beyond a helpdesk phone line including email, texts, and social networks. As this new vision of support emerges, one model for the future help desk is the Genius Bar from Apple’s retail stores.

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New Mobile Management Decisions Help Companies Reconsider IT Strategies

New Mobile Management Decisions Help Companies Reconsider IT Strategies

Choosing a mobile management vendor can open doors to rethinking IT strategies and goals

We’ve profiled a range of companies and products during our Mobile Management Month event. One of the things that seems to stand out to some readers is the number of companies that offer mobile management as part of a larger set of enterprise and IT solutions. Integrated solutions are nothing new to IT. The cultural shift of mobile devices and BYOD programs, however, have many organizations wondering whether to go with an integrated  or branch out into new territory and use a range of deployment, management, and monitoring tools for desktop systems as well as mobile devices like the iPhone and iPad.

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Apple Practically Gives OS X Away And It Still Costs Less Than XP To Support

Apple Practically Gives OS X Away And It Still Costs Less Than XP To Support

Apple's update strategy can save companies lot of money over maintaining Windows XP

There are a handful of intrinsic beliefs that Apple has as company – most of which came from Steve Jobs. The constant focus on building experiences rather than just products is one of them. Another is that Apple looks forward and not backward when it comes to technology. The company simply acknowledges that to offer its users truly great new experiences (and products), it cannot hold onto (and be held back by) outdated technology.

Apple often gets criticized for pushing its technologies and its users forward, particularly in business and enterprise IT circles. Despite that criticism, Apple may be doing companies (and users) a big favor by not supporting older Macs and OS X releases indefinitely as Microsoft does with Windows XP – and that advantage isn’t just about better products.

An IDC study commissioned by Microsoft discovered that supporting XP now costs companies and schools five times what it would cost them to support Windows 7 – making Apple’s forward-looking policy not only technically advantageous but also significantly less expense in the long run.

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The Best iPhone And iPad Apps For IT Professionals [Feature]

The Best iPhone And iPad Apps For IT Professionals [Feature]

With the right iOS tools, IT pros can manage a datacenter from anyplace

The iPhone and iPad are great mobile work solutions for many professions and IT is no exception. With the right collection of apps, virtually every IT job role can become mobile. Systems administrators, user interface designers, and even help desk agents can use their iOS devices to keep tabs on the technologies that they manage and resolve problem at any time from almost anyplace.

IT tools for iOS cover a wide range of ground from basic remote access to network diagramming. Here are a set of tools that no IT department should be without.

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From Farms To The Vatican – Extreme Examples Of The iPad At Work

From Farms To The Vatican – Extreme Examples Of The iPad At Work

Farming and agriculture are among the unusual places to find iPads at work

It doesn’t take a huge stretch of imagination to picture some of the ways that the iPad can be used in the workplace. The idea of it as a sales tool, an electronic medical chart, and as a digital textbook device all come immediately to mind as common on-the-job iPad uses. But the iPad’s versatility lends itself to a variety of industries and jobs that you’ve probably never considered.

One example is agriculture management from the cab of a farm combine – one of the unexpected places to find the iPad that Hard Candy Cases CEO Tim Hickman mentioned to me during a recent conversation. His company, which also produces the ruggedized Gumdrop Cases, has received bulk orders for iPad from some surprising sources and has led to iPad adoption  in places beyond where most of us would expect. I decided to follow up on that conversation with some research of my own.

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