A trademark feature at Apple retail stores all over the world is the Genius Bar. Operated by a group of Apple experts, the Genius Bar allows any Mac or iOS device owner to take their device to their nearest Apple store and get technical help, repairs, or replacements.
Along with Apple experts, the Genius Bar sports a line of MacBook Pros which Apple staff use to diagnose problems, order parts for repairs, check the status of your product’s warranty, and more. In this “post-PC” era, however, those MacBook Pros are set to be replaced by the iPad.
The iPhone 4S’s mysterious battery drain issues under iOS 5 are notorious, and now Apple is seeding a beta version of iOS 5.0.1 to customers who have complained about battery life as part of its AppleSeed program.
In addition, Apple has also told its Genius Bar employees that any customers who come in reporting battery life issues should be told to wait patiently until iOS 5.0.1 is released in a “few weeks” if no hardware issues are found.
“A few weeks” sounds like an official iOS 5.0.1 release time table to me, but “suck it up and wait” is still pretty hard guidance to hear for the many people with new iPhones that bleed out their full charge every few hours.
Having watched Mark Malkoff’s hilarious video earlier this week, we now know it’s possible to have a pizza delivered to your local Apple store, take your pet goat to check out the latest Mac minis, and get your iPhone repaired while you’re dressed as Darth Vadar. But will a real Apple store help you troubleshoot your knockoff MacBook Air?
Bringing home your new Mac only to notice a perpetually stuck pixel in the display can be teeth-gratingly irritating, especially when it proves impossible to convince a blank-faced Genius that that lodged speck is so distracting that it absolutely demands an LCD replacement.
Here’s some information that will help you know if Apple will be willing to replace your device due to stuck pixels. An internal source at Apple has leaked the complete internal policy on the acceptable number of anomalies in a display required for Apple to issue a replacement.
UPDATE: Well, turns out we were wrong about this one; it’s been around for awhile. Crow, anyone?
That rumor we mentioned yesterday — the one where we thought Apple would announce a new social network based around Apple Genii? Turns out Apple quietly added something very close to what we predicted yesterday during the virtual Apple Store’s refresh for the new MacBook Air and iLife ’11.