Genius: You Can Now Speak To An Apple Specialist Through Your Web Browser

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You can now speak to an Apple specialist without leaving the house.
You can now speak to an Apple specialist without leaving the house.

The Genius Bar is a great way to get help and support for the problems you’re having with your Mac and iOS devices. The problem is, with only 375 Apple stores worldwide, you usually need to live close to a big city to be close to a Genius Bar. But that’s no longer the case, because you can now speak to am Apple specialist from the comfort of your own home, via the company’s online store.

The Apple Genius Training Manual Says You Can’t Use These Words

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genius manual

What does it take to become an Apple Genius? You’d think the biggest requirement would be a lot of technical knowledge, but really it’s empathy and knowing how to talk to people. Geniuses are the face of the company when customers are the most pissed off at Apple, so great customer service skills are key.

Gizmodo just unearthed Apple’s official Genius Training Student Workbook and it’s oozing with secrets, like words a Genius can’t use to describe a problem.

Apple Has Killed The Mac Guy “Genius” Ads For Good

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macguy

Apple’s controversial “Genius” TV ads have been unofficially killed. While Cupertino hasn’t said anything about the ads, they’ve removed the TV spots from their YouTube channel and the Apple.com marketing page. Apple stopped airing the ads on television days after they were introduced because of criticism that the ads made Mac users look clueless.

New Apple Genius Ads May Annoy Us, But Are Indicative Of New Target Demographic

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This image needs no caption.
This image needs no caption.

It’s fairly easy as a longtime Apple fan to dismiss the recently aired “Genius” ads as nothing more than a misstep in a rather stellar marketing history by the, well, geniuses in Cupertino. However, a new study by Brandindex Buzz shows a shift in the demographic trends for the Apple brand, which may go to explain the goofy ads as more specifically targeted advertising.