Genius Bar - page 3

Samsung has begun shooting its next commercial, and like previous ads, this one will poke fun at Apple and its users — namely those who will be purchasing the new iPhone 5 this week. Unfazed by its recent court loss, the Korean company has erected a fake Apple store, complete with Macs and iOS devices, just so that it can mock every consumer using a rival device in a 30-second video.

Photos of the set, which is currently being constructed in Los Angeles, have begun making their way around the web, and they show the store in all its glory, with fake banners, and even fake Geniuses.

It’s a battle royal on our shiny new CultCast! Don’t miss our Apple Vs. Samsung trial breakdown, where Cult of Mac reporter Jose Fermoso tells us what it was like to be in the tension-filled courtroom, what the verdict means for consumers, and where Apple and Samsung go from here.

Then, a topic you suggested, dear CultCast listeners! We talk AppleCare, Apple’s extended warranty program, and tell you when it makes sense, when it doesn’t, and which gadgets you should always keep covered.

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Apple has reportedly started work on its first retail store in Belgium, which will be located in the city of Ghent in the Veldstraat shopping center. The store is expected to open in late 2012 — in time for the holiday season — or in early 2013.

The Genius Bar is a great way to get help and support for the problems you’re having with your Mac and iOS devices. The problem is, with only 375 Apple stores worldwide, you usually need to live close to a big city to be close to a Genius Bar. But that’s no longer the case, because you can now speak to am Apple specialist from the comfort of your own home, via the company’s online store.

If you’ve owned an Apple device for any extended period of time — whether it’s a Mac or iOS device — you’ve most likely encountered the Genius Bar at the back of every Apple retail store, where friendly, fresh-faced youths in blue t-shirts diagnose your problems and quickly provide a fix. Apple is one of a small few companies that offers such a terrific service, and according to a recent study, 90% of its customers love it.

As Apple’s devices become increasingly popular, so do its retail stores. It’s almost impossible to walk into one and see a Genius without an appointment, and even with an appointment you can almost guarantee there will be a lengthy wait. But Apple hopes to improve this with a new Genius Bar layout that increases capacity from 7 to 12 customers, simply by turning a table 90° and adding a few extra stools.

One of concerns for IT departments as first iPhones and then iPads and other consumer-focused technologies began creeping into the workplace is how to support the personal devices and apps of employees. That issue took center stage this week as security vendor Fortinet identified that most millennial workers feel that support and security for their mobile devices and other technologies is their responsibility and not the responsibility of an employer or IT department.

What that means is that many IT departments may need to rethink what technical support means. That isn’t a new concept. Various studies and reports have shown that members of Gen-Y prefer to engage support resources using a range of technologies beyond a helpdesk phone line including email, texts, and social networks. As this new vision of support emerges, one model for the future help desk is the Genius Bar from Apple’s retail stores.

It’s always tempting to avoid the high prices of a Genius Bar screen repair and find a third-party repair center that can fix your iPhone for fraction of the price. I’ve done it. You might want to think twice before you take your iPhone repair off the grid, though.

Late last year news broke of an iPhone that ignited into flame on board an Australian flight. No one was hurt, and at the time no one knew what caused the iPhone to spontaneously erupt. After further investigation though, it looks like a careless third-party repair agent might be the one to blame.

Apple’s latest iPad has already been plagued by issues related to its Wi-Fi and 3G connections, but it seems its problems don’t stop there. No, I’m not talking about its slightly warmer feel, which isn’t a real issue. I’m talking about issues with its new Retina display, including yellow, blue, and pink tinting; dead pixels; dust; backlight bleeding and blotches.

If you’re anything like me, now that you’ve pre-ordered your new iPad, you’ll be obsessing over its order status.  You know it’s not going to arrive until March 16, but once every hour you’ll logon to the Apple online store to see how your package is getting on anyway.

It’s even easier to do this with the free Apple Store app for iPhone. Here’s how.

Replacing retail genius Ron Johnson wasn’t an easy task for Apple. The company has been seeking a replacement since he announced he was leaving to become CEO of JC Penney back in June. But it seems it has now found its man, after announcing that John Browett, who has been CEO of Dixons Retail in the U.K. since 2007, is the new Senior Vice President of Retail.

Outstanding reliability is just one of the reasons why we fall in love with our Apple products. But unfortunately, everything goes wrong from time to time. That’s why we have the Genius Bar.

Did you know it’s incredibly easy to book Genius Bar appointments on an iOS device using the official Apple Store app? Here’s how to do it.

Apple’s latest flagship store in New York City’s Grand Central Terminal is set to finally open Friday at 9 AM. While we’ve seen multiple shots of the store’s covered exterior, and even a concept of what the interior will look like, we have yet to see Apple’s finished product on the inside.

Some photos taken inside Apple’s new retail store reveal the Genius Bar and more.

Ron Johnson, Apple’s former Senior Vice President of Retail Operations, who changed the face of retail with the opening of the first Apple store in 2001, left the Cupertino company at the beginning of this month. Replacing him has become a mammoth task for Apple, according to a new report, with external candidates struggling to meet Johnson’s caliber, which may force the company to promote from within its ranks.

A trademark feature at Apple retail stores all over the world is the Genius Bar. Operated by a group of Apple experts, the Genius Bar allows any Mac or iOS device owner to take their device to their nearest Apple store and get technical help, repairs, or replacements.

Along with Apple experts, the Genius Bar sports a line of MacBook Pros which Apple staff use to diagnose problems, order parts for repairs, check the status of your product’s warranty, and more. In this “post-PC” era, however, those MacBook Pros are set to be replaced by the iPad.

The iPhone 4S’s mysterious battery drain issues under iOS 5 are notorious, and now Apple is seeding a beta version of iOS 5.0.1 to customers who have complained about battery life as part of its AppleSeed program.

In addition, Apple has also told its Genius Bar employees that any customers who come in reporting battery life issues should be told to wait patiently until iOS 5.0.1 is released in a “few weeks” if no hardware issues are found.

“A few weeks” sounds like an official iOS 5.0.1 release time table to me, but “suck it up and wait” is still pretty hard guidance to hear for the many people with new iPhones that bleed out their full charge every few hours.

Apple’s Senior Vice President of Retail Operations, Ron Johnson, has officially left the Cupertino company to become CEO of JC Penney. His biography was removed from Apple’s website today and a successor is yet to be announced.

After news broke yesterday that Apple had, for the second time in two years, lost an iPhone prototype at a San Francisco bar, the general reaction was one of incredulity. How could Cupertino carelessly misplace their prized corporate secrets twice in a row?

It happens more than you might think. In fact, we’ve got the exclusive scoop on how one guy walked out of his local Apple Store recently with something unique… a complete Time Machine backup of the Apple Store’s internal file server, filed with top secret and confidential Apple Store documents.

Even weirder? Apple just gave it to him.

Having watched Mark Malkoff’s hilarious video earlier this week, we now know it’s possible to have a pizza delivered to your local Apple store, take your pet goat to check out the latest Mac minis, and get your iPhone repaired while you’re dressed as Darth Vadar. But will a real Apple store help you troubleshoot your knockoff MacBook Air?

This is one in China did!

The Apple Store app just got some new functionality that that will make it easier and more painless to meet with your local Genius Bar tech barista for the speedy identification of your iMac’s ills.

In just a few hours, Apple will announce a new version of OS X, and will almost certainly unveil new MacBook Airs and new versions of iLife/iWork. But we’re wondering if they won’t reveal one more thing: a social media network with the goal of creating millions of home-based Apple Genii at its core.

Director Kevin Smith objects to his portrayal as a moody loner in this Wired News story about celebrity behavior at Apple’s Los Angeles stores.

The story says: “Director Kevin Smith is also a regular, but tends to head for the Genius Bar because his wife’s PowerBook is on the blink. ‘He rarely has anything to say, but always looks pissed off when he is forced to wait at the bar just like everyone else,’ said the associate.”

Smith responds:

“I rarely have anything to say… unless I’m spoken to. I mean, isn’t that the way of the world? And whenever an associate has said something to me in that store, I’ve always then chatted them up… The way I was raised, I’m a pretty polite motherfucker – which is why this shit bugs me so much. I mean, if you’re not a fan of my flicks, just say it; don’t make up lies about me, and paint a portrait of some curmudgeon.

… If I looked pissed, it’s only because I don’t burst into a room, a’la Robin fucking Williams, trying to make everybody laugh. What the fuck is this shit? Now, if you’re not wearing a grin all the time, you’re pissed?”