All items tagged with "Genius Bar"

New Genius Bar Reservation Policies Should Help Thwart Scalpers

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Do you remember this story, about how China’s network of scalpers were booking up all of Apple’s Genius Bar appointments en masse and then re-selling them on the black market to the highest bidder?

Well, Apple’s figured out a way to partially thwart it: they’re now asking you to sign in with your Apple ID if you want a Genius Bar appointment.

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Apple Launches Replacement Program For 27-Inch iMacs With Graphics Problems

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If you bought an iMac between late 2011 and mid 2012 and your graphics have been acting up, you’re not alone… and Apple just might fix your iMac for free.

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The Backstreet Boys Immortalize Crazy Lady’s Epic Apple Store Meltdown [Video]

Remember that lady who lost her frickin’ mind in the Apple Store over being told she needed to get an appointment? Jimmy Kimmel asked The Backstreet Boys — looking these days like what they call “rough trade” — to immortalize her immortal Vine loop, which you can see below.

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Apple Workers File Lawsuit For Losing Wages During Bag Searches

Some Mac users felt Apple's 'Genius' ads made them look stupid.

Former Apple Store employees from New York and Los Angeles filed a complaint in San Francisco federal court that claims Apple workers are being shorted around $1,500 a year in unpaid wages while they wait off the clock to have their bags searched.

The class-action suit claims that Apple’s “personal package and bag search” policy can cause staff members to stand around for 5 to 15 minutes every time they clock out to leave on a lunch break or at the end of a shift:

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Scalpers Are Stealing All Of China’s Genius Bar Appointments!

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It’s hard to make a buck, especially in China. It’s also hard to get an appointment at the Genius Bar. It’s hard, then, to know where our sympathies should lie in this story: Chinese scalpers are apparently booking up all of the Genius Bar appointments in China and then selling them online at huge premiums. Oh wait, no, it’s not. Those scalpers are scumbags.

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Check Out The Insane Frankenstein Machine Apple Stores Are Now Using To Fix iPhone Screens [Image]

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Instead of just selling you a new phone, Apple is now doing in-store screen repairs on broken iPhones… and this is the monster machine doing the repairs.

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The Apple Store Will Now Repair Your Broken iPhone 5 Screen For $149

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Next time you drop your iPhone 5 and shatter the screen, you won’t have to pay a third-party to fix the display for you, or pay Apple the price of a new device to fix the screen for you. Instead, your friendly neighborhood Genius Bar will do it for $149.

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Fifth Avenue Apple Store Roof Springs A Leak, Again [Video]

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Apple is having some trouble with its signature store on 5th Avenue in NYC. The company rebuilt the glass cube above the store so it will have less seams, but ever since the renovation was finished Apple has had not one, but two leaks.

A rain storm hit New York City yesterday, and just like two weeks ago, the roof of the 5th Ave store began to bulge with large deposits of water that then leaked and flooded the lower level. To make matters worse, the roof of the Apple Store in SoHo sprung a leak too.

One Apple Store customer got the entire scene on video this time. You can watch the 5th Ave Geniuses scramble to solve the flooding after the jump:

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Apple Beats Out Its Own Tech Support Score From Last Year [Report]

So patient, so knowledgeable. Swoon!

So patient, so knowledgeable. Swoon!

Consumer Reports, the popular magazine and website for figuring out what consumers think about all sorts of products and services, just published its annual reader survey on computer tech support.

Apple not only claimed the top spot in the list this year, beating out all other computer manufacturers, it got an even better score than it did in last year’s survey.

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Samsung’s Apple Store Clones Begin Popping Up In Best Buy Stores Across The U.S.

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Samsung warned us that its Apple Store clones were on the way, and this week they’ve begun popping up in Best Buy stores across the United States. Dubbed “Samsung Experience Shops,” the locations give customers the chance to get their hands on Samsung smartphones, tablets, laptops, and other devices so that they can try them out before making a purchase.

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