Apple tops tech support rankings for third year in a row

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The Genius Bar is one of the best things about buying a Mac.
The Genius Bar is one of the best things about buying a Mac.
Photo: Apple

If you want to get the absolute best tech support for your laptop, pay the Apple tax and get a Mac.

In the latest annual Tech Support Showdown rankings, Laptop Magazine has awarded Apple the number one spot for the third straight year. Apple beat out nine other companies, but it’s starting to get some serious competition from companies like Acer that are focusing more on online service.

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Apple must pay $2 million to employees it screwed over

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Photo: Milo Kahney/Cult of Mac

Apple’s former retail employees have come away victorious in their long legal battle against Apple in California.

A jury has ordered Apple to pay $2 million, after the iPhone-maker has found to have illegally denied retail staff meal and rest breaks and took weeks or months to give departing employees their last checks.

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Apple store employee: iPhone battery replacement is a mess

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Genius Bar expert says Apple has "no real plan" to deal with problem.
Photo: Ste Smith/Cult of Mac

Apple was quick to rectify the “random shutdown” problem affecting some iPhones by offering in-store battery replacements for affected customers. Unfortunately, it seems that already-busy Apple store employees aren’t too happy about the replacement program.

Given that each replacement takes between 20 and 45 minutes, and staffers are doing 15 to 30 replacements per day, it’s quickly adding up to “more than we [can] replace,” according to a longtime Genius Bar guru.

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The new MacBook Pro may have some battery issues

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Some owners of the new MacBook Pro report unexpectedly short battery life.
Photo: Apple

Apple’s innovative new MacBook Pro may come with a battery that is a magnet for problems.

Several owners of the MacBook Pro with Touch Bar have taken to Apple’s support forums and Twitter to complain that the battery inside the new machine doesn’t last nearly as long as advertised.

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How to find out if your iPhone 6s battery is eligible for replacement

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The iPhone 6s has more junk in the trunk.
The iPhone 6s has more junk in the trunk.
Photo: Apple

Apple is offering iPhone 6s customers a free battery replacement for devices that unexpectedly shut down. The problem mostly affects iPhone 6s units made between September 2015 and October 2015.

If you’re not sure when your iPhone 6s was made, you can use a new tool created by Apple to find out if your device has a faulty battery.

Here’s how to check:

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Video glitches plague new MacBook Pro

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Apple's new MacBook Pros with Touch Bar should be hitting store shelves by the end of the week.
You might want to hold off on buying the new MacBook Pro.
Photo: Apple

The new MacBook Pro may not have been worth the long wait for many customers that preordered.

Early owners of Apple’s new machine are reportedly encountering problems with the GPU that cause the display to glitch so bad the MacBook Pro becomes unusable at times.

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