Something new and unexpected happened to me today. I, like many others including other staffers at Cult of Mac, found ourselves unable to log into mobileme.com. If you attempt to log in the MobileMe log in screen is absolutely no help whatsoever. There is no error message. No warnings — you just cannot log in.
I found out why this was happening by accident. I was attempting to arrange for a tech support call with AppleCare using the Express Lane service that you can access at support.apple.com this morning.
I attempted to log in with my Apple ID only to discover that Apple had expired the password and that I needed to reset it. Surprise! I’m okay with that, but the fact that MobileMe didn’t tell me why I could not log on is typical of that service. After all isn’t MobileMe generally rife with quality issues and just another hobby at Apple, Inc?
Update 12/10/2010 at 12:33 PM PST: According to some users via e-mail and other sources on the internet Apple has apparently rolled out new password rules starting with the fact that passwords for Apple IDs must be eight or more characters. Apple is also pushing users to use strong passwords that include a number and/or symbol. I don’t know about you folks, but all this is news to me and I’m a paying MobileMe member. I don’t recall receiving any notification from Apple about this. How completely lame is that? A simple warning or pop-up window on MobileMe’s website would have been enough to give me a heads up, but I got nothing. Just a mystery.