All items tagged with "eu"

Belgian Judge Almost Blocked Apple’s Website Over Misleading Warranty Options

Appleconsumerlaws

An investigative magistrate in Belgium reportedly considered forcing Internet service providers to block Apple’s website, after claims that the company is misleading customers over warranty options.

Apple has been involved with a long-running dispute with the European legal system over its one-year limited warranty, which it offers as standard to consumers around the world — but which is in conflict with European regulations that allows buyers a minimum of two years’ free protection.

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European Carriers To Scrap EU Roaming Fees Next Year

Screen Shot 2013-06-14 at 15.22.06

Europeans will next year be able to take their smartphones anywhere within the EU and enjoy calls, texts, and data without paying a penny more than they do at home. Expensive roaming fees are set to be scrapped by July 1, 2014, after the European Commission voted to fast-track a major overhaul of telecoms regulation.

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Apple’s Warranty Compliance Still ‘Not Good Enough’ In Europe

applecare

Apple still isn’t correctly informing consumers about their warranty rights in Europe, according to the European Union’s Justice Commissioner, Vivian Reding.

The Cupertino company changed its European warranty policies last year after it came under fire for not meeting EU regulations. But it’s still not providing consumers with the right information in at least 21 of the EU member states, Reding says.

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AppleCare Under Fire In Europe Again As Watchdog Files Complaint Against Apple’s Marketing

Did you know that EU law covers Apple products for a minimum of two years?

Did you know that EU law covers Apple products for a minimum of two years?

Apple’s AppleCare Protection Plan has come under fire once again in Europe after Test-Aankoop/Test-Achats, a Belgian consumer watchdog, filed a complaint against the way in which the Cupertino company markets the product in Europe.

Customers within the European Union are entitled to a free two-year warranty with any consumer electronics purchase, but Test-Aankoop/Test-Achats claims that Apple’s warranty marketing doesn’t properly explain these rights to Belgian shoppers.

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Samsung Will Be Charged For Patent Lawsuits Against Apple In EU

Samsung Will Be Charged For Patent Lawsuits Against Apple In EU

The European Commission’s Vice President for Competition Policy, Joaquín Almunia, has confirmed that it will charge Samsung  ”very soon” in an antitrust patent case after the Korean electronics giant broke competition rules by filing patent-infringement lawsuits against Apple. Samsung has been under investigation since January for a possible breach of antitrust rules, and earlier this week, it dropped all of its injunction requests against Apple in Europe.

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Amazon Wins EU Anti-Trust Battle Against Apple’s Ebook Pricing

Amazon Wins EU Anti-Trust Battle Against Apple’s Ebook Pricing

After an anti-trust lawsuit was launched by the European Union earlier this year to check whether or not Apple’s e-book pricing is anti-competitive, Apple and four publishers are ready to accept an offer from the EU to end the probe.

The acceptance of the offer hands Amazon a big victory in the battle for e-book pricing in Europe as it opens the door for Amazon to continue to sell online books cheaper than its rivals.

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EU Justice Commissioner Calls For Apple’s Warranty Ads To Be Examined In Europe

EU Justice Commissioner Calls For Apple’s Warranty Ads To Be Examined In Europe

Did you know that EU law covers Apple products for a minimum two years?

EU Justice Commissioner Viviane Reding has called for Apple’s warranty adverts to be examined in the European Union’s 27 states. Reding hopes to establish whether or not the Cupertino company fails to mention a buyers’ right to a minimum two-year warranty for all electronics, including Macs and iOS devices.

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Apple Loses Appeal To Restore iCloud Push Services In Germany

Apple Loses Appeal To Restore iCloud Push Services In Germany

iOS users in Germany will no longer see iCloud emails pushed to their devices thanks to Motorola.

Apple has lost an appeal against a court ruling in Germany to have its iCloud push services restored. The service was disabled back in February after it was ruled that Apple had infringed on patents owned by Motorola Mobility. While iCloud is still available, users now have to open up their Mail app and fetch new email manually, or set their device to fetch email at certain intervals.

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Apple Is Forced To Clarify Its Warranty Coverage For European Customers

Apple Is Forced To Clarify Its Warranty Coverage For European Customers

Apple's new information pages help you better determine whether or not you really need AppleCare in the EU.

Having been fined $1.2 million by Italian regulators late last year over its marketing for AppleCare products, Apple has been forced to clarify its warranty coverage for customers in the European Union, and compare its extended warranty products against statutory EU warranty coverage.

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Did Apple Dodge A Powder Keg In Europe With Italian Warranty Case?

Did Apple Dodge A Powder Keg In Europe With Italian Warranty Case?

CC-licensed, thanks to Andrew* on Flickr.

Although many EU consumer laws already guarantee twice as much protection, Apple can continue to rip off customers there by selling AppleCare extended warranties.

Lawyer Carlo Piana told Cult of Mac that although Apple lost its appeal over fines for unfair business practices in an Italian court, that probably won’t affect Apple’s stance in the rest of the EU-27, although consumer laws are “harmonized” across member states.

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