deployment

This Fall Brings Tons Of Ways To Become A Mac And iOS IT Expert

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This week's MacSysAdmin 2012 Conference in Sweden kicks off a line of Mac/iOS conferences and training oppotunities for IT professionals.
This week's MacSysAdmin 2012 Conference in Sweden kicks off a line of Mac/iOS conferences and training opportunities for IT professionals.

While many Apple fans and IT professionals that support iOS devices in the workplace are eagerly awaiting tomorrow’s Apple announcement, a group of Apple in the enterprise experts are meeting at MacSysAdmin 2012 – a conference for European IT professionals tasked with managing Macs and iOS devices in business, education, and other workplace settings. The annual conference traditionally posts videos of its sessions online for free (as does the Penn State MacAdmins Conference that was held in the U.S. this spring).

That isn’t the only major conference for Mac and iOS IT professionals, however. October brings two other major events (one of them free) and there are a number of excellent smaller events scheduled throughout the fall.

How To Deploy iOS 6 In Business The Right Way [Feature]

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iOS 6 has lots of business potential, but having a plan about rolling it out is critical.
iOS 6 has lots of business potential, but having a plan about rolling it out is critical.

With the release of iOS 6, Apple will offer business users a range of new features. A few of which are VIP email filtering (already in Mountain Lion) with custom notifications, more options when declining a phone call on the iPhone, much-needed privacy options, and Apple’s new Do Not Disturb feature – which should help some mobile professionals to “switch off” after work and maybe even get a good night’s sleep.

iOS updates are generally designed to be user-friendly and easy enough that anyone can manage to install them. As with any major OS or business critical software upgrade, however, there may be unforeseen issues with iOS 6 – particularly when it comes to internal iOS apps and iOS access to enterprise systems.

An iOS 6 upgrade policy and strategy is something that every IT department should have in place before Apple releases iOS 6. For businesses that actively support user devices in the workplace through a BYOD (bring your own device) program, that upgrade strategy is even more critical.

Why Window 8 Tablets Will Lose To The iPad In Education [Feature]

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Microsoft may try to challenge the iPad's place in the classroom, but time isn't on its side
Microsoft may try to challenge the iPad's place in the classroom, but time isn't on its side

The iPad became a big hit in the K-12 education market over the past year. Pioneering schools that brought Apple’s tablet into the classroom last school year proved that the iPad can be a excellent learning tool – one that has immense power to transform education.

As the new school year begins, and hundreds of thousands of students across the U.S. become iPad users thanks to one-to-one iPad deployments, there’s already talk that the iPad’s success in schools will be short-lived. The belief is that iPads will quickly be replaced by tablets running Microsoft’s Windows RT or Windows 8.

That assumption is absurd and delusional.

How Hard Is It To Get iPads Into The Hands Of Thousands Of Students?

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Lexington School District One in South Carolina shows what it takes to to roll out iPads to thousands of students.
Lexington School District One in South Carolina shows what it takes to roll out iPads to thousands of students.

Many school districts around the country are embarking on new territory this back to school season – deploying hundreds or thousands of iPads to students. Most of the deployments will be one-to-one initiatives where every student receives a school-owned iPad to use for this school year or their entire scholastic career. Planning such a roll out isn’t easy, but schools and districts making the shift this year have the advantage of looking what worked and didn’t work from counterparts that pioneered the iPad in the classroom last year.

One school district, Lexington County School District One of South Carolina, has served as a model for many other schools around the country. The district offers a lot of insight into the technical requirements, education policy issues, and roll out processes in such a colossal undertaking.

Thunderbolt + Lightning = Fast And Easy Mountain Lion Installs For Business, Education [Video]

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FileWave's new free app makes deploying Lion/Mountain Lion incredibly easy.
FileWave's new free app makes deploying Lion/Mountain Lion incredibly easy.

FileWave launched a new free app called Lightning this week. The new app makes quick and easy work of deploying Mountain Lion (and Lion) to multiple Macs, particularly recent Macs with Thunderbolt. It can be used to roll out existing master images that a business or school has already created as well as a base OS X install that can be customized with a range of files and applications.

How One Company Made A Multi-Million Dollar Blunder In Buying 14,000 iPads

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Coming soon to a Department of Defense near you?
What can businesses learn from a company that spent millions of dollars on thousands of iPads without knowing how they'd be used?

I’ve been a big proponent of the iPad in business since Apple first announced its tablet more than two and a half years ago. In that time, the iPad has more than proved its value in companies of all different sizes and across virtually every industry. That said, the iPad isn’t a fit for every job within every workplace. If a company is considering investing in iPads for its employees, one of the first things that company and its IT leaders need understand is how the iPad will be used.

That seems like a pretty basic step in the procurement process, but it’s one that seems to be getting overlooked by some companies – including one very large enterprise company that should have known better.

USDA Rolls Out Thousands Of iPads, Says Other Tablets Don’t Measure Up

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iPads help USDA service survey farmers and collect agriculture data across the country.
iPads help USDA service survey farmers and collect agriculture data across the country.

The USDA is working its way through an ambitious iPad deployment that may come to serve as a model for a range of government agencies within the U.S. and around the world. The challenge was to develop a simple, intuitive, and effective field survey and data collection system.

The National Agricultural Statistics Service (NASS) is a division of the USDA that is charged with surveying and reporting agricultural data across the country. NASS operates in all 50 states plus Puerto Rico. With a staff of around 3,000 enumerators NASS conducts thousands of survey each year about agriculture across the country. The service has been operating since the mid-1800s and, until the iPad, it conducted surveys and collected data in pretty much the same way that it had back in the 19th century – with paper forms filled out by hand and mailed to various field offices. Although various technology initiatives have been tried by NASS since the 1980s, none was a successful fit before the iPad.

These Mac Utilities And Enterprise Tools Are Ready To Roll With Mountain Lion

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Some Mac security and Mac management tools already support Mountain Lion, but there are many that haven't gotten their yet.
Some Mac security and Mac management tools already support Mountain Lion, but there are many that haven't gotten their yet.

Many Mountain Lion apps will function normally under Mountain Lion, but many won’t. Of particuar concern are the various utilities that help keep Mac systems secure, scan for viruses and malware, integrate with enterprise systems in businesses and schools, and dianose and repair problems.

These tools often require much deeper integration with OS X than other apps. That means that developers need to ensure they function as intended and don’t damage any documents, files, OS X system components, or other apps. That can sometimes delay releases of key utilities.

Here’s a list of Mac utilities and enterprise tools that have confirmed Mountain Lion Compatibility

Does Bringing Your Own iPhone To Work Really Save Your Business Money?

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Do BYOD programs save money or cost more? It depends on your company and who you hire to help implement them.
Do BYOD programs save money or cost more? It depends on your company and who you hire to help implement them.

Do bring your own device (BYOD) programs that allow or encourage users to bring their personal iPhones, iPads, and other devices into the workplace reduce costs or do they drive costs up because of the need for mobile management, training, and technical support?

That fundamental question has been the source of a lot of debate, numerous studies, and a lot of sleepless nights for CIOs and IT managers.

The truth is that this is a question that’s difficult, if not impossible, to answer definitively. There are many variables involved in developing and implementing a BYOD policy or program.

Mountain Lion Server Preview – It’s All About Small Business [Feature]

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Server app is Apple's current approach to OS Server Installs
Server app is now Apple's primary OS X Server interface

Apple’s 2007 launch of Leopard Server was the beginning of a new business strategy for the company. Leopard Server included a number of new features – shared calendaring with iCal Server, Apple’s wiki-based collaborative tools, and streamlined Podcast creation and hosting through Podcast Producer were some of the highlights. The biggest new feature, however, was the introduction of a simplified setup assistant and Server Preferences – a utility designed to look and feel similar to System Preferences that enabled easy management of key server features for smaller organizations with limited technical knowledge or resources.

Fast forward nearly five years to today and you can see the focus that Apple introduced in Leopard Server has become the core of Mountain Lion Server. You can also see that many features that used to be OS X Server staples are gone (or at least are being handed their hats and coats). What remains is a very inexpensive but still relatively powerful server OS with a focus on easy setup and management as well as collaboration.

Mountain Lion’s New Security Update Feature – Good For Users, A Potential Headache for IT

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Will Mountain Lion's new security system be a hit or a miss for schools and businesses?
Will Mountain Lion's new security system be a hit or a miss for schools and businesses?

Following the Flashback malware scare this spring, Apple is stepping up its focus on security and malware protection in Mountain Lion. The release notes for the latest Mountain Lion developer preview include references to a “new Mountain Lion Security Updates system” that checks for security updates on a daily basis, uses a more secure connection when communicating with Apple’s update servers, and can install required updates automatically when a Mac is restarted.

Based on the release notes for the system, Apple is making the security update process automatic and has designed it to  runs as a system process rather than a user task. Presumably that means it will function without a user logged in or while non-admin users are logged in. All in all, that’s similar to Microsoft’s Windows update feature and a good thing for users.

That doesn’t mean that this setup will be great fit for businesses, schools, and other organizations with large Mac populations.

New Mobile Management Decisions Help Companies Reconsider IT Strategies

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Choosing a mobile management vendor can open doors to rethinking IT strategies and goals
Choosing a mobile management vendor can open doors to rethinking IT strategies and goals

We’ve profiled a range of companies and products during our Mobile Management Month event. One of the things that seems to stand out to some readers is the number of companies that offer mobile management as part of a larger set of enterprise and IT solutions. Integrated solutions are nothing new to IT. The cultural shift of mobile devices and BYOD programs, however, have many organizations wondering whether to go with an integrated  or branch out into new territory and use a range of deployment, management, and monitoring tools for desktop systems as well as mobile devices like the iPhone and iPad.

WWDC Alternative European MacSysAdmin Conference Opens Registration

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Europe's MacSysAdmin 2012 Offers Four Days of Apple/Enterprise training
Europe's MacSysAdmin 2012 Offers Four Days of Apple/Enterprise training

WWDC may have sold out quickly, but as we reported there are alternative events for IT professionals  and developers that want to network and hone their skills. One of those is the annual European Macintosh System Administrators Meeting, which began accepting registrations this week for this year’s event, which will be held in Sweden this September.

Unlike WWDC, MacSysAdmin isn’t intended for developers as much as it is IT professionals that need to deploy and manage Apple technologies in business and education.

The Crucial Skills Every Mac IT Pro Needs [Feature]

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Mac IT specialists need a unique set of skills and knowledge
Mac IT specialists need a unique set of skills and knowledge

Recent data shows that nearly half of all companies offer or provide Macs to employees and that the Macs represent about 7% computers in the workplace. That’s according to a Forrester report that was issued last month and that prompted me to write a feature about how deploying and managing large Mac populations in enterprise environments differs significantly from supporting a handful of Macs.

In that that article, I covered a lot of the tools IT departments rely on to handle large scale Mac deployments. Knowing what those tools are is a great starting point, but there are also several key skills that IT professionals managing and/or supporting Macs in business need regardless of whether they’re dealing with a half dozen Macs or upwards of a thousand.

Parallels Enterprise Makes Mass Windows On Mac Deployments Easy [Feature]

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Parallels offers tools and guidance for mass Windows on Mac deployments
Parallels offers tools and guidance for mass Windows on Mac deployments

Deploying a large number of Macs with a full load of software can be a challenge for any organization. There are, of course, tools that help ease the process of both initial roll outs as well as software installation or updates.

If Mac users also need the ability to run Windows apps,however, there’s an extra layer of complexity. IT departments need to to get Windows onto each Mac, configured, and joined to enterprise systems in an efficient manner. Adding to the challenge Windows on Mac deployments add to the good  amount of additional data that needs to be deployed – more than doubling it in some situations.

Configurator Makes iPhone, iPad Roll Outs Easier Even When It’s Not Managing Them

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JAMF offers up ways to integrate its MDM suite with Apple Configurator
JAMF offers up ways to integrate its MDM suite with Apple Configurator

Recently, we’ve been highlighting some of the major partnerships that are beginning to form between mobile management and mobile/cloud services vendors. These partnerships are strategic and aim to enable IT workflows that better secure, support, and monitor iPhones, iPads, and other mobile devices than what any one company could offer. So far, these partnerships and the integration of solutions that they offer haven’t included Apple or the basic management tools that Apple makes available for free – until now.

Mac and iOS management provider JAMF has posted a guide to integrating the company’s signature solution with Apple’s free Configurator tool to streamline iOS deployment.

Thousands of Macs In The Enterprise – How The Big Companies Roll [Feature]

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Managing hundreds or thousands of Macs in big companies requires the right skills and the right tools
Managing hundreds or thousands of Macs in big companies requires the right skills and tools

 

Last week I took a brief look at how managing a handful of Macs differs from managing dozens or hundreds or even thousands of Macs. Some readers asked how big companies like Apple, Google, Viacom, or IBM actually go about managing large numbers of Macs – both in terms of the tools they use and in terms of how their IT processes differ from supporting Macs in small businesses.

I can’t speak for how Apple manages the Macs of its thousands of employees, but I have worked with several large companies as a Mac IT professional – along with a number of schools and colleges, government agencies, and small businesses. Here’s a look at the tools and processes that they use to configure, deploy, and manage Macs on a grand scale.

Be A Savvy App Shopper: Tips For Getting Apps For Less

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Photo by {Flixelpix} David - http://flic.kr/p/9BzXiy
Photo by {Flixelpix} David - http://flic.kr/p/9BzXiy

There are now over 500,000 iPhone apps and 170,000 iPad apps available on Apple’s App Store and that number will surely continue to increase as new app developers enter the foray. In March 2012 Apple’s App Store surpassed its 25 billionth download. If you’re not already buying apps regularly, you probably will be soon. Here are some tips that may help you save some money on your App Store purchases.

Is Apple Configurator The Right Tool For Your Business?

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Apple Configurator - Is it right for your school or business?
Apple Configurator - Is it right for your school or business?

One of the first things most IT folks will think about Apple Configurator is that it’s pretty limited compared to some of the mobile device management suites on the market (including Apple’s Profile Manager in Lion Server). MDM suites are designed to make device management as easy, automatic, and wireless as possible. Most include robust monitoring and reporting features – virtually all can use Apple’s push notification system to update a managed device at any time.

Configurator, on the other hand, requires connecting each iOS device to a Mac using a USB cable to perform any administrative tasks like configuring device settings, assigning a device to a user, installing apps, or updating iOS. That means that Configurator isn’t appropriate for a lot of businesses or workplace situations. Yet, for some organizations, Configurator is a more ideal tool than most MDM suites because of its hands-on approach.

So, what kinds of environments is Apple Configurator suited to?

Use Configurator To Roll-Out iOS Devices To Your Users – The Right Way [How-To]

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Apple Configurator's Intro Screen
Apple Configurator's Intro Screen

Apple Configurator is a new free tool that let’s you manage iOS devices in business or education settings. The app can be used simply as an initial deployment tool or as an ongoing management solution. It’s particularly well suited to environments where iPads and other iOS devices will be shared among multiple users since it can be used in “lending library” fashion with users checking out devices because Configurator backs up user data on check-in and applies to a new device on check-out.

This guide covers each part of Configurator  with step-by-step instructions.

OS X Mountain Lion’s GateKeeper: Bad For Businesses, Great For Consumers [Opinion]

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gatekeeper.jpg

GateKeeper is one of the big new features in Mountain Lion. It’s designed to protect against malware by limiting what kinds of software gets installed on your Mac. GateKeeper offers Mac users three levels of security: Mac App Store purchases (which have been fully vetted by Apple), Developer ID apps purchased outside the Mac App Store that are digitally signed so your Mac can verify their authenticity via Apple, and apps from all other sources.

The GateKeeper model looks great from the perspective of an individual user or family – easy to understand and use while being fairly effective at leveraging Apple’s developer program as a security solution. How it will stack up in business and enterprise environments, where mass deployment are commonplace, may be a different story.

When It Comes To iOS Apps, IT Needs To Rethink Volume Purchasing

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pile-of-money-5

 

The sheer volume of available apps is one selling point for iOS. For those using the iPad or iPhone in the workplace, there is an ever-growing selection of business and productivity tools. Some of these, like the apps from Salesforce.com, tie into existing business solutions and are available at no charge. Others may not be free but fill critical business needs like those that provide the ability to view and edit Office documents (examples include Quickoffice, Documents to Go, Office2, and Apple’s iWork apps).

This presents a conundrum to some IT professionals. In business environments most desktop applications (Mac or Windows) are purchased using volume or site licenses and delivered to workers using mass deployment tools. The software, or more accurately the license to run it, is purchased as and remains company property.

iOS apps, on the other hand, are treated by Apple much like music tracks or TV episodes. They’re purchased using an iTunes Store account and can be installed on any iOS devices tied to that account. Essentially, they become the property of the person who has purchased or downloaded them. That flies in the face of traditional IT tactics – a point reported by Network World as a constant source of issue to IT departments and a point of discussion at the MacIT conference that ran alongside MacWorld | iWorld last week.